Senior Salesforce Analyst

Job Description

Upward Health is an in-home multidisciplinary provider that partners with health plans and other risk-bearing entities to address the unique needs of high-risk, high-need patients. Using a unique, holistic, and community-based approach, Upward Health facilitates and delivers care that improves outcomes and the quality of life for every patient. When considering candidates, we look for diverse clinical and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in improving the patient care experience and clinical outcomes while lowering the overall cost of care. Our leadership team is dedicated to developing and promoting a performance-driven culture that promotes positive, highly engaged, collaborative relationships among the various stakeholders. We offer excellent benefits and an incredible employee-first culture.

We are looking for a Sr. Salesforce Analyst to join our Product Team and work with the Manager of Clinical Applications to develop Salesforce-based solutions in Lightning Experience for business needs. Upward Health uses Salesforce Health Cloud as a care management application to track and document activities related to patient care, and our constant growth and diversity of clients introduces new business requirements on a regular basis. The Sr. Salesforce Analyst will, ideally, be able to understand pain points in the application and identify, configure, and build solutions to address these pain points. We are looking for someone who is comfortable interacting with all levels of an organization and who can work with stakeholders to help develop application solutions that will satisfy the requirements of our stakeholders while maintaining the integrity of our clinical documentation. The ideal candidate will have had experience with various configuration components in Salesforce such as Process Builder, Flow Builder, Apex, Aura Components, and Lightning Web Components.

Job Responsibilities

• Participates in the analysis and review of business requirements and the design of solutions
• Develops code-based solutions according to project specifications
• Provides accurate timelines for development of solutions
• Creates plans for quality assurance testing
• Performs quality assurance testing for Salesforce enhancements and configuration changes
• Performs all necessary steps to implement and validate solution in Sandbox and Production environments
• Works with Product Analysts to ensure continuity and avoid conflict amongst product enhancement releases
• Creates technical documentation for new processes and product enhancements
• Troubleshoots complex user reported issues escalated by the Help Desk team
• When needed, offers guidance on improvement of legacy code
• Understands the capabilities and limitations of Salesforce Health Cloud
• Maintains confidentiality regarding information being processed, stored, or accessed by the applications
• Performs all other duties as needed

Knowledge, Skills, and Abilities

• Proficiency in Salesforce Process Builder and Flow Builder
• Knowledge of Apex, Aura Components, and Lightning Web Components (or similar experience with web development/programming, including HTML, CSS, and JavaScript)
• Proficiency in Salesforce database structure including objects and SOQL
• Ability to participate in design sessions and communicate options to Product team and business stakeholders
• Exceptional communication and time management skills
• Ability to work independently as well as in a group setting
• Ability to work a flexible schedule to meet the needs of the group growth and expansion
• Salesforce certifications are a plus

Education and Experience

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• Bachelor’s or advanced degree in computer science, healthcare informatics, business, or a similar field
• 3 years’ experience working with Salesforce (Health Cloud experience preferred)
• 2  years’ experience using Developer Console and/or Visual Studio Code (or equivalent)
• Experience working with stakeholders and users to understand needs and deliver solutions

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.