What are the responsibilities and job description for the Customer Success Manager position at Uqual?
The start dates for this role are September 3rd or September 16th - please apply if you are willing and able to begin work on this date.
This is a full-time, in-office position based in Westminster, CO. There is an opportunity for hybrid work arrangements based on performance after 6 months of employment. Fully remote applications will not be considered at this time.
About Us:
At Uqual, we recognize that homeownership is more than just owning a property—it's a pathway to financial stability and opportunity. We believe that everyone deserves access to this fundamental aspect of financial security. That's why we created Loan Readiness—to empower individuals with the tools and resources they need to achieve what should be rightfully theirs.
Our vision is clear: to be the category innovator, the leading advocate, and the accelerator of consumer loan readiness in the US. Despite the importance of homeownership, obtaining a home loan has become increasingly challenging. We're here to change that narrative. We believe that every individual should have a fair chance at loan eligibility.
However, the reality is that there are few effective solutions available to help people navigate the complex and often overwhelming loan approval process. This gap in the market led us to found Uqual—the first and only loan readiness company. Our mission is to level the playing field by providing accessible, user-friendly tools and resources to prepare individuals for the journey toward homeownership.
Join us as we revolutionize the way people approach loan readiness and pave the way for a more inclusive and equitable financial future.
Full Job Description
Pay: Starting at $23 - $25 per hour (no commissions) depending on experience. Employees will transition to a lower hourly rate commissions structure by the end of their first year. Employees have the opportunity to choose when they transition to a commission plan, based on tracked assumed commissions surpassing the starting base rate earnings.
Starting off on a commission platform can be scary. At Uqual our new hires start at a flat hourly base rate while they ramp up. Once an employee is ready, they can switch to our commissions-based platform where the year-one target earnings are anywhere from $55,000 - $68,000, these earnings can increase year over year with our top performers making over $100,000 per year.
Benefits:
- Medical, Dental and Vision with Cigna – Option for 100% company-paid plan
- Company-paid short-term disability, long-term disability, and life insurance
- Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance
- Opportunity to earn hybrid work-from-home schedule after 6 months
- Paid Training
- 11 Days of Paid Time Off in First Year 6 paid holidays
- 401k
- Weekly company-sponsored lunches/breakfasts
- On-the-job paid personal and professional development workshops
- Weekly rewards and recognition programs
- Regular competitions to earn extra bonus money, large prizes, and paid trips
WHAT WE’RE LOOKING FOR:
Are you a fast talker? Do you like striking up warm yet humorous conversations with everyone that you meet? Do you have sales and strong customer service skills? If you answered yes, come use that confidence and big personality to make you some money!
Your Role:
Our team is responsible for driving customer relationships. To be successful in this role you must truly care about helping people achieve their financial goals while being confident in your abilities to help them get there. It is key to make your clients feel comfortable over the phone while also being able to close the deal. Our robust training program will ensure that you are a credit expert and can properly support our clients.
Responsibilities:
- Be able to take referrals and convert them into active clients in the program
- Discuss with consumers the value added of our program
- Make/receive in and outbound calls to connect with consumers and uphold their business
- Educate our clients on our business model and how we can help them achieve loan readiness
- Deescalate frustrated consumers and remind them of the value of the product
- Generate additional business through referrals from customers you have helped
- Maintain relationships through regular contact via telephone
Skills:
- Resilience and a “quick-rebound” mentality
- Strong problem solving skills
- Experience in customer service
- Ability to conduct personable sales
- Capable of closing sales
- Quick thinking, quick witted and silver tongued
- Ability to rise to a challenge
Qualifications:
- High school degree or equivalent
- Ability to pass a background check and ten-panel drug screen (Colorado Friendly)
- Strong phone presence and communication skills
- Ability to sit/stand for long periods of time
- Strong computer skills
Ability to commute/relocate:
- Westminster, CO 80234: Must be able to reliably commute or planning to relocate before starting work
- In-office position located in Westminster, CO off I25 and 120th (fully remote applicants will not be considered)
Salary : $100,000