Manager

We are looking for an energetic, detail-oriented professional to join our team in our location at 2829 S Ankeny Blvd. Ankeny, IA 50023. At Urban Air, the manager is a leader who will build a strong teamwork in a fast-paced, exciting environment. The Manager motivates, instills accountability, and achieves results to drive success at the location while maintaining our culture of safe, fun family entertainment! The an Urban Air manager provides leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

RESPONSIBILITIES

Guests: Consistently meet the standards for the guest experience (quality of operations).

• Deliver an unparalleled guest experience through the best combination of food, drinks, attractions, and games in an ideal environment for celebrating all out fun.
• Maintain a safe, clean, and secure environment for all Urban Air guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Have a willingness to grow within the brand and learn more.

People: Hire, train, retain, and develop the team.

• Love people!
• Cultivate a team environment that provides exceptional guest service while directing the team managers and ensuring all staff members perform at a consistently high level.
• Develop and ensure execution of all employee recognition and incentive programs.
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

REQUIREMENTS:

• Minimum Education: High School Degree
• Some maintenance experience preferred
• 1 years experience in Facility Operations and/or Retail Management
• Minimum Experience: Experience in hospitality a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• Excellent oral and written communication skills, problem-solving, decision-making, conflict management, and customer service skills required.
• Organization skills and proven ability to lead, supervise, and coach fellow team members required
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Intermediate computer skills including Microsoft Office preferred.
• Ability to work nights, holidays, and weekends.

Job Types: Full-time, Part-time

Pay: $15.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $15 - $22