Nuuly: UX Content Strategist

Launching a clothing rental subscription service might seem like a bit of an unusual move for a company known for experiential retail concepts, but it's right in line with our mission since 1970: encouraging customers to express themselves through their wardrobes and the spaces they keep. Our unlike-anywhere-else curation of hundreds of designers and labels—and not just from our own brands—is designed to give you everything you need to get inspired, get creative and explore all the different aspects of your individual style, we're here so you can get dressed the way you want.

What it's like to work at Nuuly:
We pride ourselves on a relaxed office culture, including a gym and marketplace. Our employees enjoy our beautiful, dog-friendly workplace at the Philadelphia Navy Yard. You'll be part of a close-knit and collaborative environment at Nuuly. We provide competitive compensation and incentive bonuses.

Title: UX Content Strategist

Reports to: Sr. Manager, UX Design

Overview: We are looking for a UX Content Strategist to join our User Experience team. As a member of the team, you will help make sense of user goals and business goals in order to drive UX content decisions across our suite of innovative digital products. You’ll work alongside UX Designers, product, engineering and insights teams to ensure the Nuuly experience is clear and delightful.

Responsibilities:

• Strategize: Distill complex experiences across a range of interconnected products into simple, clear journeys and digital communications that achieve business, brand and customer goals. Proactively seek out opportunities to improve our experience touchpoints and socialize recommendations amongst various stakeholders
• Collaborate: Strongly partner cross-functionally with Product, Engineering, Customer Success, Marketing, CRM and Customer Success teams
• Write: Ideate, write and govern usable and accessible content for Nuuly's customer-facing web and app experiences, operational communications, FAQs, and internal suite of tools
• Deliver: Publish and manage content in a Content Management System (CMS)
• Govern: Conduct content audits and gap analysis. Manage copy documentation and socialize content guidelines across the business. Ensure consistency, clarity URBN and accessibility across content.
• Maintain: Ensure all Nuuly experience touchpoints align with standards, Brand guidelines and UX best practices

Skills Attributes:

• Exceptional written and verbal communication skills
• Enjoy working independently, spearheading a domain, and taking initiative
• Adaptable and solution-oriented in a fast-paced and shifting environment
• Skilled presenter and storyteller who is comfortable leading thought exercises across teams
• Technical competency in an agile environment working with development teams and a CMS
• Kind, empathetic team player who works well with others and connects with the Nuuly customer
• Basic understanding of UX research, behavioral and motivational principles and biases that might inform content and UX choices
• Natural interest in continuous learning, and staying up-to-date on emerging technology, content strategy, UX tools and practices

Qualifications:

• Bachelor's Degree or equivalent experience in a related field (ex: User Experience, Human Computer Interaction, Communications, Marketing, Business, Psychology)
• When applying, please supply a portfolio of UX content strategy work and/or writing samples that demonstrate your ability to write across a variety of digital channels

Bonus Qualifications:

• Previous experience working alongside UX Designers, Product Managers and Engineers
• Technical competency in UX tool s such as Figman, Figjam and Zeplin

Job Skills:

If you are a passionate, self-motivated individual who is willing to build their technical writing chops in a new and innovative product space, you'd make a great addition to the Nuuly UX team. We’re looking for a teammate who loves words, working within complex problem spaces, has a tenacity for learning and collaborating with others and yearns for consistency and clarity in all things.

• Excellent writing skills
• Detail-oriented and thorough, with particular attention to accuracy and organization
• Basic understanding of writing best practices and UX design principles
• Technical competency
• Comfort collaborating with others to achieve a common goal

Location: Philadelphia, PA (Hybrid)

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression),religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.