Free People: Selling and Service Manager

Title

Selling and Service Manager

Reports to

Objective:

Director of Retail Operations

Collaborate with Store Operations team, Home Office Cross-Functional Partners, and Field Leadership to cultivate a unique and inspirational customer experience; encompassing the Free People and FP Movement lifestyle and brand images, while supporting all store operations goals.

Responsibilities

• Manage product education and communication, customer service outreach, and customer facing selling and service initiatives for stores. 
• Develop close partnerships with home office Buying, Planning & Allocation, Merchandising, and Field Leadership.
• Identify store selling and service opportunities and develop resources to improve and support.
• Freeway and Roadmap Communication.
  • Manage product information flow
  • Highlight selling and service accomplishments and achievements in the field
  • Maintain selling and service content and resources
  • Ensure store teams aware of new or updated selling and service initiatives
• Develop and Manage store Selling and Service Programs, such as Service Stars
• Develop written and in-person product education, selling and service training for Collection and FP Movement stores.
• Travel to New Stores and select markets to conduct in person selling, service training and product knowledge.
• Partner with Beauty & Wellness team on giveaways, store activations, trainings and operational business components.
• Review customer feedback and work with the field to handle escalations and resolution.
• Track and analyze customer feedback on a monthly basis.  Share successes & opportunities. with field leadership.  Additionally, manage What Goes Around Comes Around Incentive.
• Participate in weekly Field Leadership calls.
• Participate in monthly Big Ideas meeting and communicate focuses to stores.
• Maintain and analyze monthly, quarterly, and annual individual selling statistics.
• Manage and execute store contests in partnership with home office partners and the field.
• Support Store Operations Projects, as needed.
• Manage all selling and service-related budget areas.

Skills

• 3 or more years of retail management level experience
• Strong written and verbal communication
• Positive attitude
• Flexibility to changing business environment
• Proficient in Microsoft Excel, Word, and PowerPoint
• Has experience with Photoshop and InDesign
• Store travel and overnight travel required

Education

Bachelor's Degree

Location

Philadelphia, PA