Front Desk Assistant at Urgent Team - FT

Urgent Team is looking for experienced Front Desk Assistants to join our team at our center in Knoxville, Tennessee. The ideal candidates will have a minimum of one year of experience performing Front Desk tasks (patient check-in, insurance verification, etc.) in a healthcare setting.

The Front Desk Assistant will be responsible for greeting patients, activating patient files and providing support to patients and medical staff.

ABOUT Urgent Team:
Urgent Team, with four locations in the Knoxville, Tennessee area, is one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under seven brands.

Urgent Team's convenient walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m., and Sunday, 8 a.m. to 4 p.m. Additionally, all Urgent Team centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Welcome all patients and visitors by greeting them in person, answer inquires and direct them through the registration process.
• Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks.
• Check in and discharge patients, assist clinical staff and close the office at the end of each shift.
• Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.
• Maintain a neat and clean work environment and professional appearance.
• Adhere to all relevant health and safety procedures.

EDUCATION and/or EXPERIENCE
• High school diploma or equivalent required
• Knowledge of basic computer software and the ability to learn electronic medical records
• Prior experience in a medical office setting

BENEFITS INCLUDE:
• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Paid Time Off
• and MORE!