Concierge Manager

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. The Concierge Manager will manage the day-to-day operations of the Concierge team. Additionally, the individual is responsible for implementing communication standards and fostering strong relationships with property management, retailers, and other departments. The position works cooperatively with the Assistant Concierge Manager and on-site property management team in promoting service, property initiatives, local and tourism outreach, and Concierge functions. EDUCATION/EXPERIENCE Associate degree or equivalent work experience 3-5 years experience in progressively responsible roles in hospitality, high-end retail, marketing or related field SKILLS and APTITUDES At least three years experience in hospitality, marketing, or luxury retail in a supervisory capacity Excellent communication skills including verbal and written Excellent problem-solving and leadership skills Knowledgeable in Microsoft Office, Google Docs, iOS software, digital technology Ability to complete multiple tasks while maintaining a pleasant and professional demeanor Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner Ability to prioritize tasks under pressure Ability to work with varied personalities and temperaments Self-motivated and action-oriented team player Team player Takes pride and ownership in the position and property Strong knowledge of the entertainment, dining, and cultural venues, and commitment to keeping that knowledge up-to-date Able to implement company policies and procedures to ensure effective leadership Experience managing a team of concierges in a large retail setting MAJOR RESPONSIBILITIES Sets an exemplary helpful, friendly service standard at all times Supports all property programs Works with the building management staff to plan on-site events such as pop-up shops, tenant mixers, and charitable drives Arrange catering and other vendor set-ups and facilitate smooth operation during meetings for the corporate team and clients Arrange movie tickets, restaurant reservations, grab-and-go lunch pop-ups, on-property meal delivery service, luggage storage, car service, and much more Prepares and distributes a monthly newsletter for each building, detailing events happening in the building and around the property. Serves as an informational resource for the property Supervises and manages the part-time team and full-time members, ensuring that policies and procedures are implemented properly and followed Motivates Concierge Team to exceed guest and client expectations Holds Concierge team accountable when not following policies, procedures, and standards Trains and coaches Concierge team on policies, procedures, programs, and standards of excellence Arranges the schedule for the Guest Services team and ensures that time cards are accurate for payroll Ensures the Guest Services Desk appears professional and fully stocked with information including local maps, brochures, and event literature Builds and maintains relationships through networking with area concierge, front desk staff, and other personnel within the tourism industry including the Convention & Visitors Bureau, state Office of Tourism, resorts, hotels, residences, office buildings, and attractions Works directly with the Regional Manager and on-site Management Team to plan and execute property Concierge and tourism initiatives in partnership with local commerce and tourism organizations Meets or exceeds given goals for specific job functions Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events, and hot spots Flexible schedule, especially during high-volume seasons Location: On-site –Rosemont, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible and Remote Work Arrangements may be available JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here. This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.