What are the responsibilities and job description for the Collections Supervisor position at US Auto Sales?
Position Summary
The Collections Supervisor is responsible for supervising, training and developing collection representatives. The incumbent is also responsible for driving production and keeping representative update to date on their production progress.
- Provides daily coaching and on-going training to ensure staff meets performance expectations.
- Drives collections production results and adheres to compliance measures.
- Manages collections work queues and service levels to ensure completion of daily tasks.
- Oversees critical collections procedures and administrative processes including daily metrics and outbound dialer campaigns.
- Supports and communicates business goals, quality standards, procedures and policies.
- Administers motivational programs that include incentives, contests and team performance programs.
- Consults with management and Human Resource issues, such as attendance and interpersonal conflicts in the workplace.
- Conducts interviews and consults with management and Human Resources on a hiring decision.
- Oversees logistics of new hire onboarding, training and ongoing development for customer service representatives.
- Perform other duties as assigned.
Qualifications
Required:
- High School Diploma/GED
- 2-4 years of Customer Service, Collections, or Telesales experience.
- Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
- Strong attention to detail/accuracy
Preferred:
- 2 – 4 years of supervisor experience
- 3 – 5 years of automotive collections experience
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to a drug screening prior to employment.
Job Type: Full-time
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