Mobile Product Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description:

Ensure that U.S. Bank delivers best-in-class digital experiences to its customers and contributes to the business results and strategic objectives of the organization. Responsible for executing our mobile vision of better understanding customer needs, personalizing the experience to meet those needs and driving growth by monetizing every single digital interaction. Partners with segment (e.g. consumer, small business etc.) and product leaders (e.g. deposits, mortgage, card, consumer lending) to create digital experiences that meet core business objectives. Aggressively grow core mobile app adoption, increase engagement to multiple times a day, close self-service feature gaps (DIY), and increase mobile sales penetration. This role will perform market research, benchmarking, evaluate technology trends, form strategic business partnerships, translate digital product vision into a roadmap, and execute mobile app engagement, customer experience and product growth roadmap to deliver best in class digital experiences.

Maximizing Digital Product Management value to the bank

• Provide a vision for mobile experiences (Why, What, How) across different devices linking customer experience outcomes to business objectives.
• Leverage data and business understanding to ensure new and existing digital products manage risk while giving our customers great experiences.
• Partner with capability managers, delivery managers, architects, UXDesign, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders.
• Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution.
• Work collaboratively across BLs / Functions to define, sequence, and execute the mobile roadmap
• Act as a leader and mentor for other digital product managers.
• Advocates and embodies customer-obsession, within and outside the Omnichannel Experience organization, resulting in simple, innovative, lovable digital products/experiences
• Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation.
• Directs people and work efforts across several, simultaneous projects to meet business goals.
• Measures and manages the Digital Product Management contribution by
• Synthesizing each project's business goals to set specific, measurable objectives so we can measure success.
• Managing ongoing measurement and reporting of these criteria.
• Consistently delivering work that meets or exceeds the criteria.
• Reporting regularly on these measurements to senior leadership.
• Manages the "brand" of the product management team and promotes a customer-obsessed culture within the Bank, making the team a source of expertise others seek and want to join.

Leading the business of Digital Product Management

Partner with the Head of Mobile to:

• Define and evolve the mobile experience in alignment with the Chief Digital Office strategy.
• Create product roadmaps aligned with partner business objectives.
• Build and execute growth test use cases and deliver results on activation, retention, and monetization metrics.
• Taking products from initial concept through user research, co-creation, and rapid prototyping.
• Partner with Agile Scrum Lead to evolve how Agile and lean management practices are applied to digital product management.
• Applying perspective from best practices in platform-based strategies.
• Clearly quantifies the strategic value and business benefit of digital products and drives pitching them to executive management for investment approval.
• Demonstrates thought leadership by integrating analytics, business model, and design thinking to drive innovative new experiences for customers that have a positive impact on business results.
• Manages a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of "best-in-class" experiences), evolving them in sync as our business changes and grows.

Building a world-class mobile product management team

• Manages, hires, and develops a high-performing team with appropriate skills. Motivates and engages team members to achieve peak performance and high job satisfaction.
• Leads and inspires product managers across multiple areas (including money movement, cards servicing, authentication, communications, financial management, multi-language support).
• Formally mentors team members who show potential for team leadership.

Preferred Qualifications:

• 5 years of Product Management experience, managing mobile apps to deliver best in class experiences.
• Product leadership & mentorship experience- Managed team/teams to deliver on business outcomes and partnered with platform managers, delivery managers, architects, UX, CX, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders.
• Expertise in delivering mobile apps on iOS and Android tech stacks.
• Strong decision making & strategic thinker - Leverage data and consumer research to drive discovery and ensure the right problems are prioritized.
• Strong technical background to lead engineers to execute product roadmap.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124,695.00 - $146,700.00 - $161,370.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.