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IT Customer Support Specialist

US Department of Veterans Affairs
Pittsburgh, PA Full Time
POSTED ON 11/21/2022 CLOSED ON 3/18/2023

Job Posting for IT Customer Support Specialist at US Department of Veterans Affairs

***VETERANS, MILITARY SPOUSES AND SCHEDULE A ELIGIBLES ENCOURAGED TO APPLY***

Resolving customer related software and hardware problems; diagnosing and resolving problems in response to customer reported incidents via trouble tickets; managing the movement and installation of IT equipment; configuring devices and software applications; providing account management, client connectivity, and client application support for various devices.

Selective Placement Factor: Experience as an IT Specialist performing phone support, desk-side technical support, and bench-top diagnosis and repair.

Job Type: Full-time

Pay: $81,891.00 - $106,462.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Pittsburgh, PA 15240: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • IT Customer service: 3 years (Required)

Work Location: One location

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Salary.com Estimation for IT Customer Support Specialist in Pittsburgh, PA
$64,147 to $88,718
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