What are the responsibilities and job description for the Membership Manager position at US Fitness?
Description
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER.
US Fitness is an equal opportunity employer and conducts all hiring and employment practices strictly in accordance with applicable employment discrimination laws and regulations. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy and is illegal. The Company does not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, national origin, ancestry, age, mental or physical disability (including HIV and AIDS), pregnancy, protected veteran status, status as a uniformed service member under the Uniformed Services Employment and Reemployment Rights Act (“uniformed service member status”), marital status, sexual orientation, gender identity, genetic information, or other categories defined by federal, state, or local law.
EEO is the LAW.
Reasonable Accommodations: If you have an inquiry about an application or have a physical and/or mental disability and need special accommodations applying for a job using our online application system, please call 703-740-9009 or email careers@usfitnessgroup.com."
Summary Objective: The Membership Manager, along with the General Manager, leads and manages membership sales generation and ensures all club operations are consistent with US Fitness standards. Membership Managers also may assist the General Manager in all club operations.
Essential Functions:
- Deliver the ultimate fitness experience to every member, every time
- Meet established monthly sales and performance goals by prospecting and telemarketing
- Complete Smart Start appointments upon enrollment of new members
- Assist in Personal Training sales as directed by General Manager
- Create positive experiences for all guests and prospects
- Exhibit excellent customer service - greets members by name, guests, and staff with a smile
Job Responsibilities:
- Ensure membership agreements are filled out accurately and completely
- Ensure every member is issued a key tag and entered into appropriate computer system(s)
- Set appointments and maintain schedules
- Completes follow up calls to prospects, membership renewals, etc.
- Promote sales of pro shop items, drinks, and supplements
- Perform club walk-throughs and inspections and perform tasks including re-racking all weights, checking bathrooms, wiping down equipment, filling paper towel and water bottle dispensers, and taking out trash. Keep your assigned area clean
- Oversee cleaning of overall club by managing cleaning crew and the cleaning/maintenance staff members.
- Maintain daily cleaning checklist for nightly cleaning crew, front desk, and maintenance person to complete every day
- Serve as Manager on Duty as needed
- Hold staff accountable for their key results and checklists
- Leads staff by example
- Ensures the front desk is operated with the focus on customer service
- Maintains the desk in clean and efficient order
- Ensures bathrooms are well-maintained and fully stocked
- Promptly communicates any maintenance issues to general manager
- Attends and actively participates in Department meetings
- Interacts with other staff members in a positive, professional manner
- Assume other responsibilities as needed
- Work early mornings, evenings, and weekends as needed
Required Knowledge, Skills & Abilities:
- Ability to manage team members effectively
- Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude
- Ability to handle challenging customer issues with patience, tact and professionalism
- Must have a high level of professionalism, honesty, integrity and work ethic
- Demonstrated selling skills
- Excellent telephone etiquette
- Effective organizational skills
- Experience working in a team orientated environment
- Excellent communication and customer service skills
- Understanding of basic cash-handling procedures
- Basic computer skills
- Verbal and non-verbal communication skills
Required Experience, Education & Certifications:
- High School diploma or GED preferred
- Current CPR/AED and Basic First Aid certification preferred
Employee Benefits:
All US Fitness team members receive:
- Complimentary Membership and Guest Privileges
- Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
- Discounts on Serenity Day Spa Services and all apparel
- Employee Referral Gift
- In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
- Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
- 401(k) Retirement Plan
- Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your Rights
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER.
US Fitness is an equal opportunity employer and conducts all hiring and employment practices strictly in accordance with applicable employment discrimination laws and regulations. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy and is illegal. The Company does not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, national origin, ancestry, age, mental or physical disability (including HIV and AIDS), pregnancy, protected veteran status, status as a uniformed service member under the Uniformed Services Employment and Reemployment Rights Act (“uniformed service member status”), marital status, sexual orientation, gender identity, genetic information, or other categories defined by federal, state, or local law.
EEO is the LAW.
Reasonable Accommodations: If you have an inquiry about an application or have a physical and/or mental disability and need special accommodations applying for a job using our online application system, please call 703-740-9009 or email careers@usfitnessgroup.com."
High School Internship: Warehouse
Jackson Electric Membership Cooperation -
Jefferson, GA
Membership Sales Manager - Multi-Unit
X3 Sports -
Atlanta, GA
Industrial Maintenance Technician-Lead
Snapping Shoals Electric Membership Corporation -
Covington, GA
