Membership Manager

Summary Objective:

The Membership Manager is responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations. Membership Managers must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors. Membership Managers also should be prepared to serve as Manager on Duty when a GM or AGM is not on site and they may be responsible for overseeing a department in their home club.

Essential Functions:

• Deliver the ultimate fitness experience to every member, every time
• Recruit and retain new club members
• Attain membership sales and revenue goals
• Recruit, hire, mentor, discipline, and manage staff in any assigned department
• Create and manage monthly or weekly schedule for assigned department
• Implement all department standard operating procedures
• Meet, greet, and work the floor during select times
• Serve as Manager on Duty as assigned

Job Responsibilities:

• Respond to membership inquiries and schedule appointments daily
• Acquire point of sale referrals from every new member
• Conduct tours for scheduled appointments and prospects
• Complete all membership paperwork and daily reports in an accurate and timely manner
• Generate leads through in-club marketing and businesses within the community
• Send thank-you notes and guest passes to new members within 48 hours of joining
• Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs
• Track leads, appointments, and prospect interests in appropriate systems
• Market club to organizations and corporations
• Serve as Manager on Duty as assigned
• Attend all required meetings and trainings
• Participate in continuing education to boost personal performance
• Respond to all member questions or concerns within 48 hours
• Coordinate staff meetings for assigned department on a regular basis
• Communicate club activities and procedures to assigned department staff
• Track all point-of-sale interactions with members for successful completion
• Create employee schedules and track time and attendance of all employees within assigned department
• Verify and approve department payroll bi-monthly for assigned department
• Review and manage assigned department expenses and oversee budget compliance
• Maintain personnel files for all assigned department staff
• Track inventory, order and restock items, and optimize inventory systems
• Promote sale of pro shop items, drinks, and supplements
• Oversee and coordinate assigned department tasks including but not limited to vendor scheduling, charity donations, deposits, member giveaways, lost and found, vending machine requests, and additional tasks delegated by the General Manager or Assistant General Manager as needed to appropriately manage and operate assigned department
• Assist in day-to-day club operations as part of the management team
• Understand and follow employee standards of conduct and ethics
• Uphold club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance
• Confidence and desire to create new relationships quickly
• Ability to quickly acquire and apply new knowledge and skills
• Willingness to work flexible hours
• Demonstrated selling skills, including cross-selling and upselling
• Ability to work with money
• Ability to effectively enter and retrieve information from sales tracking systems
• Basic computer skills (MS Office, email, MS Windows)

Required Experience, Education & Certifications:

• High school diploma or GED
• Two years of experience in sales preferred
• CPR/AED Certification required

Job Classification & Compensation: Salaried, Exempt.

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

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