Cleaning Supervisor

Janitorial Supervisor

Key Purpose

The Janitorial Supervisor is responsible for the day-to-day Janitorial functions and employees. The Supervisor may need to perform Janitorial tasks in addition to supervisory duties.

The Janitorial Supervisor must work successfully with fellow employees and all levels of the organization and maintain the highest level of quality standards. She/He/They must be able to understand and explain instructions on how to complete a task using basic communication.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instilling trust

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Facility Manager, Key Account Manager, or District Manager
• Coordinate activities with other internal departments. Participate in management team meetings

Ideal Candidate Experience

• 2 years of commercial janitorial experience
• High school diploma or GED
• Must be available to work weekends and holidays if needed
• Bilingual in Spanish and English (preferred)

Key Accountabilities

• Training new team members and providing remedial (refresher) training as needed
• Directing special cleaning projects
• Inventorying cleaning and consumable supplies on hand and submitting orders
• Reviewing and ensuring accurate timekeeping records for team
• Performing assigned janitorial tasks and filling in for absent team members including vacuuming, edging, dusting, cleaning and stocking restrooms and breakrooms, window cleaning, emptying trash and transporting to proper disposal area, and sweeping and mopping floors

Physical Demands & Work Environment

• To perform the necessary functions and tasks of the job you are required to: Stand 33%, Walk >66%, Sit <10%
• Use of hands to finger, handle, rub, grip, and feel <66%
• Reach above shoulders <33%
• Push/pull and grasp with hands and arms 33-50%
• Climb or balance <33% Stoop, Kneel, Crouch, or Crawl <33%
• Perform repetitive tasks
• Must be able to stand for extended periods of time
• Frequently lift 0-10 pounds
• Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30 countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.