Manager, Product Optimization C&I Solution Intelligence

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Job Title Manager, Product Optimization C&I Solution Intelligence OVERVIEW The C&I Product Optimization manager will focus on supporting C&I Centers of Segment Excellence which will deliver segment specific knowledge and content to Mastercard’s expanding customer segments. This role offers a blend of strategic, analytical, and creative opportunities that will support C&I’s segment driven strategy. It is a global role that provides exciting opportunity in shaping the future of how Mastercard engages with our customers with a heavy focus on segment specific expertise. The ideal candidate is highly motivated, intellectually curious, and a strategic thinker who possesses the ability to execute and deliver standout content (both internally and externally). RESPONSIBILITIES • Support development and execution of the segment driven engagement strategy that will guide and define solution sets, engagement channels and content development. • Identify best practices across the regions to drive enablement and efficiency for customer engagement • Support segment driven thought leadership assets that align to C&I priorities • Track and monitor voice of the customer feedback to guide new solutions sets, opportunities and segment focused engagement content. • Evangelize the teams ‘successes and learnings across the wider business to drive collaboration and opportunities • Contribute to cross-functional thought leadership projects by developing presentations, conducting research, and executing against specific segment needs • Manage global event calendar for C&I segment specific opportunities • Support tracking of lead gen opportunities for future segment specific campaigns to track ROI • Manage and update content on the internal C&I Segment Resource Center • Ensure consistency of content by aligning to existing C&I narratives ALL ABOUT YOU • Excellent communication skills and ability to collaborate effectively with business partners, and key stakeholders, across diverse global geographies • Self-motivated with a proven track record of delivering successful outcomes in a timely manner • Experience in digital creative content development • Experience using Salesforce and Pardot • Knowledge and background of Mastercard C&I solutions and industry landscape • Bachelor’s degree in business, or equivalent work experience COVID-19 Considerations In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.