Collections Specialist

US Med-Equip, Inc. a leading innovative healthcare company specializing in the rental, sales, service and asset management of movable medical equipment for high acuity medical systems to hospitals and LTAC’s is currently hiring an experienced Collector/Billing Specialist to work in our National Support Center, Houston, Texas location.

Job Duties and Responsibilities

• Make outbound collection calls in a fast-paced goal-oriented accounts receivable department
• Assist with the monthly Rental billing process
• Resolve customer discrepancies and short payments
• Monitor and maintain assigned accounts, customer calls, account adjustments, small balance write off, customer reconciliations and process credit memos
• Reduce delinquency of assigned accounts
• Work with sales department, dispatch department and customers to obtain appropriate customer purchase order.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department or departments as assigned
• Enlist the efforts of sales and operations personal along with direct supervisor when necessary to accelerate the collection process
• Communicate & follow up effectively and timely with sales department regarding customer accounts
• Establish and maintain effective and cooperative working relationships with customers, coworkers and senior management

Essential Functions

• Monthly reporting to direct supervisor and BDR’s
• Process credit memos to correct billing discrepancies
• High volume phone calls/emails to assigned customers and BDR’s
• Reconcile customer disputes as they pertain to payment of outstanding balances due
• Provide exceptional customer service to customers and BDR’s
• Excellent written and verbal communication
• Participate in team meetings
• Meet defined department goals and activity metrics

Requirements

• Positive attitude
• Ability to build and maintain cooperative working relationships
• Commitment to excellent customer service
• 2 years high volume corporate collections experience
• Knowledge of billing and collections procedures
• Strong attention to detail
• Ability to prioritize and manage multiple responsibilities
• Overtime required during monthly Billing

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift