Visual Information Specialist (Digital Analytics Lead)

Duties

As the Visual Information Specialist you will:

• Help define and report on quantitative and qualitative Key Performance Indicators (KPIs) and other key metrics across all public-facing digital channels (e.g., websites, social media, YouTube, mobile apps, podcasts, etc.)
• Extract, analyze, manipulate, and synthesize data using tools like Google Analytics 4 and Supermetrics to measure and report on user behavior.
• Perform complex ad hoc queries and analyses that combine multiple tools and data sources and types, including analysis for other stakeholders/projects as needed.
• Lead analytics work in key areas that influence digital product development, content and distribution strategy, marketing, and public program performance.
• Design and build automated solutions for business intelligence and reporting dashboards in partnership with the Chief of Digital Product and Experience and the Chief Digital Officer using museum-approved products like Google Looker Studio and Tableau.
• Strong organizational and time management skills, and experience pivoting and navigating dynamic and changing situations.
• Develop and deliver analysis and insights with actionable recommendations that drive strategic and tactical decisions related to public-facing digital platform optimization and overall strategy.
• Produce weekly, monthly, quarterly, and annual reports and analysis for product managers and stakeholders, using clear and creative data presentation skills.
• Collaborate with product managers to integrate analytics into all public-facing digital platforms and channels.
• Advise/provide training to internal stakeholders in the use of analytics tools and data literacy. Refine and build upon department-wide data analytics program.

Requirements

Conditions of Employment

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males must abide by Selective Service registration requirements.
• See "Other Information" section regarding Selective Service requirements.

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Please carefully review the following list to determine what documentation you need to submit.
  
  Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.
  
  ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.

  • Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.
  • Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.
  • Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).
  • For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.
  • It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.

  If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.
  
  Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action).
  
  To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!

  • Full position title;

  • appointment type;

  • occupational series;

  • pay plan, grade, and step;

  • tenure code; and

  • service computation date (SCD).

  Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.
  
  Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011.
  
  Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  How to Apply:

  Click on the "Apply Online" button on the upper right side of the page.

  • You must have a USAJOBS account and be logged in.
  • You must have a completed resume. (You may use the Resume Builder in USAJOBS)
  • You must respond to all applicant assessment questions, carefully following all instructions provided.
  • You will be able to upload additional supporting documentation, which may include, but not limited to transcripts, notification of personnel actions (SF-50), certifications and verification of veterans status (SF-15, DD-214)

  
  

  
  The complete application package, including any additional supporting documents required for this position is due in the National Gallery of Art Personnel Office on the closing date of the announcement by 11:59 PM Eastern Daylight Saving Time.

  
  NOTE: Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Daylight Saving Time on the closing date of this announcement.

  The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS.
  

  Agency contact information

  Staffing

  Phone

  202-842-6814

  Fax

  000-000-0000

  Email

  staffing@nga.gov

  Address

  National Gallery of Art
  4th and Constitution Avenue NW,
  Washington, District of Columbia 20565
  United States

  Next steps

  After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job-this will ensure we are able to contact you as quickly as possible.
  
  In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.
  
  We expect to make a selection within 30 to 90 days of the closing date of this announcement.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

United States citizens and nationals