IT Specialist (SYSANALYSIS)

Duties

Selectee(s) will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington, DC; Beckley, WV; Pittsburgh, PA; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Cleveland, OH; Chicago, IL; Kansas City, MO; Denver, CO; Lakewood, CO; Dallas, TX; San Francisco, CA; Seattle WA; Jacksonville, FL; Arlington Heights, IL; Sandy, UT and Triadelphia, WV or any other approved DOL office. For specific locations, see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, salary will be set in accordance with the selectee's assigned duty location.

Performs one or more of the following duties or sets of duties.

User Interface
For assigned agencies, performs data analysis to improve business process and technology solutions that meet end user needs. Gathers and evaluates user requirements and analyzes the data to develop prototypes, interfaces, and mockups for testing. Leads projects from the development and design stage through to completion in a way that builds stakeholder buy-in and support. Recommends improvements for existing application user interface (UI) elements.

Works management on customer experience strategy to create a culture aimed at designing federal services around customer needs and priorities. Analyzes customer experience data to support leadership decision-making. Collaborates with a wide range of stakeholders and customers to develop, evaluate, and implement strategies for improving customer experience and achieving measurable outcomes.

User Experience
Participates in the design and delivery of high-quality solutions using user experience (UX) research techniques and testing to assess user behavior. Conducts feasibility studies and tradeoff analyses to develop functional and system requirements that work across multiple platforms. Ensures rigorous application of information security and compliance to the systems analyses. Develops and documents testing policies and requirements for troubleshooting processes. Ensures integration of components, e.g., system processes, applications, interfaces, and designs for software and hardware components. Collaborates with programming, engineering, and customer management teams to evaluate and make improvements on existing processes and planning systems implementation.

User Requirements/Customer Relationship
Advocates for end users and customers to identify and specify requirements. Consults with DOL agencies to define project/system scope and objectives. Creates positive customer outcomes using human-entered design practices. Implements staff training on the benefits of these practices to improve services and create sustainable changes. Designs create effective products that meet the needs of the end user/customer. Builds processes to incorporate and translate customer feedback and usage metrics into elements that enhance UX design.

Other duties as assigned.

Requirements

Conditions of Employment

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.

  • Resumes: Required: provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
  • Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference, which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active-duty service members expecting honorable or general discharge or release within 120 days, click Active Duty). Without this documentation, you will not receive veteran's preference. For more information, go to Feds Hire Vets - Veterans Preference
  • Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.

  
  Cover Letters are not mandatory and will not be used to verify experience but may be submitted.
  
  Do not upload password-protected documents.
  
  Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
  
  To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.

  Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.
  
  Application Limits: Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the date the application limit was reached or the vacancy closing date, whichever occurs first, to receive consideration.
  
  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

  Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.

  STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.

  STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button.

  STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.

  STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button.

  STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application.
  
  STEP 5 - Edit Application by returning to USAJOBS, clicking the vacancy then Update Application. If the vacancy closes on the date the application limit is reached, applicants will no longer be able to edit their applications.

  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

  Agency contact information

  Kayla Toft

  Phone

  312-353-6761

  Email

  toft.kayla.m@dol.gov

  Address

  Office of the Assistant Secretary for Administration and Management
  200 Constitution Avenue NW
  Washington, DC 20210
  US

  Next steps

  Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome. A selection is expected to be made within 30 calendar days of the issuance date of the certificate.

  For instructions on how to check the status of your application, go to USAJOBS Help Guide.

  USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.
  
  To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

This position is being filled through Direct Hire Authority and is open to all U.S. Citizens and ICTAP/CTAP eligibles. All applicants who meet the basic qualifications will be forwarded to the Selecting Official for consideration. Traditional rating and ranking of applications does NOT apply. Veteran's preference does not apply. However, we encourage veterans to apply for this position.