Software Analyst II - Software Engineering

Title: API Support / Developer role
Location: Remote
Duration: 12 months (can extend)

Glider Test: John_Deere-04064963

Basic Information:
• English speaking role, supporting multiple countries (in English)
• Normal daytime hours (8am-5pm CST)
• Remote working status is acceptable

Daily Tasks:
• Respond to support requests from internal ticket system, email, or Microsoft Teams
• Set up Microsoft Teams meetings with Connected Software Companies (CSCs) that require in-depth troubleshooting or have multiple questions
• Assist API business teams on their meetings with CSCs to provide technical support if needed
• Navigate developer.deere.com and ensure documentation is up to date
• Respond to internal requests for support via internal ticket system, email, or Microsoft Teams channels
• Escalate unsolved or in-depth API issues to API owners and development teams
• Add and maintain API licenses needed for internal and external applications
• Use a 3rd party API clients to exercise *** APIs to help troubleshoot or recreate issues, and also validate API responses

Position Requirements:
• Experience in roles that required strong interpersonal communication skills
• Strong problem-solving skills with the ability to communicate effectively with technical and non-technical information
• Strong organizational skills with the ability to prioritize and manage simultaneous tasks
• Ability to learn new technical skills
• Experience with SQL and other programming languages related to database queries
• Experience with *** equipment and agricultural software solutions such as Operations Center
• Experience with directly supporting customers of software products

Position responsibilities:
• Provide technical support for API and data products to both internal and external software developers
• Triage and debug quality issues and drive resolution by escalating to the appropriate individuals/teams
• Provide technical onboarding and support to 3rd party software platforms leveraging *** API and data products
• Enable internal development teams by assisting with API documentation and API licensing
• Work with the API enablement development teams to continuously refine, optimize, and automate the API support process
• Manage external and internal API support documentation

Some key things for an individual to be successful in this position:
• Enjoy troubleshooting issues and finding solutions
• Ability to read between the lines when a customer asks a question, to understand the actual intent of the question
• Good communication skills are key, with regular and often communication when troubleshooting
• Being able to understand how support or backend tools work, and how they work and interact together to pull together a complete picture of the root cause
• Rely on the API documentation that is already created, and for questions not answered by the documentation being able to communicate to internal teams for help is key

Description:
Major Purpose:Works on a product team and supports systems and software deployment and/or maintenance by planning its work, coordinating with others to deliver functionality on a system of moderate complexity. The role relies on journey-level knowledge and experience on a single software package (SAP, ERP, IFS, PTC, etc.). This role is expected to develop simple solutions to solve well-defined problems with guidance from more senior team members or Scrum Master. May assign, coordinate and review portions of the work to support personnel; Has proficiency in one functional area of scope; Delivers slightly more complex software use- cases. Major Duties:? Builds the work needed to implement functionality from the product backlog (managed by the product owner). ? Determines the size of user stories. ? Unit-tests software, creates automated test scripts and executes all other testing-related tasks. ? Tests deliverables against a user story's acceptance tests. ? Executes necessary documentation, as directed, or needed. ? Follows industry-standard agile software design methodology for development and documentation. ? Works closely with other team members to ensure that features meet business needs; Works collaboratively with infrastructure, security and other partners. Skills, Abilities, Knowledge: ? Understanding of applications development environment, database, data management and infrastructure capabilities and constraints. ? Analytical skills. ? Ability to analyze, translate, and define business requirements into technical solutions. ? Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation. ? Business process knowledge of assigned area(s) and/or function(s). Education: ? Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years or equivalent) ? Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent) Work Experience: ? Work experience in a team environment. (1 - 3 years) ? Previous experience in programming/software development/data analyst. (1 - 3 years) ? Experience working in an Agile Environment (1 - 3 years)