Accounts Receivable Manager

R10040338 Accounts Receivable Manager (Open) Location: Kennesaw, GA (SAF) - Management - South BSC How will you CONTRIBUTE and GROW? Location: Kennesaw, GA - Onsite (Hybrid Eligible After Training Period) The Accounts Receivable (AR) Manager is responsible for the management of the Customer Experience (CX) team’s daily activities related to credit and collections and customer dispute resolution. The AR Manager will lead a team whose portfolio of accounts include regional and/or cross-business unit customers. They will work in close coordination with their designated Regional Company, as well as other divisional and corporate teams. This position will assist in executing on a plan to maximize receivables turnover, minimize risk of loss, minimize customer disputes, and create an effortless customer experience. This will require a seasoned professional who has experience in business to business collections, as well as customer issue resolution. The position will require the ability to lead a collaborative work effort and balance financial goals with support for the sales organization. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following: Assist Customer Experience Manager in the establishment of annual accounts receivable goals and monitor/measure receivable performance Manage Accounts Receivable Supervisors and Customer Experience Representatives (CXRs) Ensure the achievement of daily goals set for the CXRs Coach and train to the policies and procedures laid out in the South Division Collections Guide Interpret and communicate credit policies and procedures to support the sales function as well as subordinates. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance. Design and implement a plan maximizing cash collections and appropriate handling of the accounts receivable portfolio to ensure the integrity of the investment. Develop and maintain close working relationships with the Regional Company presidents, AVPs, sales, and other personnel. Work closely with other CX team functions such as cylinder control, cash applications, data integrity, and special handling Negotiate the resolution of collection matters with customers, engaging third-party collection agencies and legal counsel, as necessary. Investigate methods of improving the capabilities of the organization through changes in structure, technology or method. Establish goals, evaluations, positive feedback, discipline, and ongoing coaching ensuring activities are performed within department and Company policy. Other duties as assigned. ________________________ Are you a MATCH? The Accounts Receivable Manager will have established a proven track record of success in prior senior credit and collection roles. An ability to see the credit operation as a financially oriented customer service function that balances cost control with support for the business. The successful candidate must have a strong “customer first” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Strong mentoring and staff development skills are required. PERSONAL CHARACTERISTICS: Strong organizational, team-building, and people skills. The ability to work and navigate within a complex matrixed organization. Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly changing environment. Ability to understand the impact of new technologies on processes and costs. Experience integrating new technologies into day-to-day operations. EDUCATION and/or EXPERIENCE: Bachelor’s degree in finance/business administration or related field. Certified credit executive designation and/or successive accreditation efforts are a plus. Five-plus years of credit management experience in positions of increasing responsibility, including leadership positions, preferably with multi-industry knowledge and exposure. Exposure to and working knowledge of contract law, secured transactions, and bankruptcy issues. Knowledge of external financing and financial markets. Management experience including people development skills and leadership qualities. Experience with SAP and/or ERP systems is a plus. Ability to manage multiple priorities and juggle between Divisional, local, and Corporate management demands. _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.