Order Document Intake Specialist

Job Description: Job Title Order Document Intake Specialist Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers. “3M is making incredible impact in communities around the globe. As the leader of 3M’s global community engagement, I am incredibly proud to say that you will be working alongside 3Mers, community partners and customers who are extremely committed to making positive and equitable change.” – Michael Stroik, vice president of community relations This position provides an opportunity to transition from other private, public, government or military environments to a 3M career. The Impact You’ll Make in this Role As an Order Document Intake Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Handle and accurately enter required information for new customer orders Identify additional documentation received for existing order and attach to correct order Develop and manage customer relationships creating loyalty with Internal and External Customers Collaborate with other 3M team members to provide continuity of care by resolving customer issues and communicating resolution Meet weekly/monthly/quarterly metrics for productivity and quality Identifying and notify supervisor or designated representative of issues or trends with impact on customer satisfaction Understand and comply with HIPPA, PHI and 3M regulations/policies Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: High school diploma or higher (completed and verified prior to start) from an accredited institution One (1) year of experience with data entry in a private, public, government or military environment Additional qualifications that could help you succeed even further in this role include: Demonstrate strong communication skills with all levels of customers orally, writing and telephonically Experience with multitasking through multiple software programs Capability to work effectively and exercise sound business judgement in a team environment, as well as independently Experience with Microsoft office (Word, Excel, Outlook) Fluent in medical terminology Experience with Oracle/Kofax/HERO/FileNet Travel: May include up to 5% domestic Relocation Assistance: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.