What are the responsibilities and job description for the Customer Support Representative position at USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!The Opportunity
We are seeking a dedicated General Lines Account Manager Senior for our High Net Worth department!
In this role you will work within defined guidelines and frameworks, advising High Net Worth members, non-members and/or business owners on insurance and risk management. You will be using a full suite of Insurance products including and not limited to High Value Personal Lines Products and/or Commercial Insurance Products to address each member and/or non-member’s unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.
What you'll do:Build submissions and market coverage for the member, leveraging multiple carrier platforms.
Leverage advanced knowledge of Insurance Services Organization coverage forms and Acord Insurance Forms to place new business adequately protecting our members.
Review risks and addresses with advanced multiple policy solutions.
Issuance of all insurance documentation in a timely and organized fashion meeting all compliance and regulatory guidelines.
Provide virtual solutions to members using virtual presentations and virtual document management systems.
Leverage Agency Insurance Knowledge to assist with Projects as needed.
May assist unit manager in providing oversight to daily workflow, to ensure service level objectives are met in the areas of member satisfaction, speed, and efficiency of file delivery to completing applications
Serve as a coach and a resource to team members and facilitates or assists with unit training needs.
Facilitate initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers’ risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs.
Use knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.
Use experienced understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.
Leverage expert knowledge on Carrier guidelines and process to partner and negotiate with underwriters on new business, endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).
Leverage experienced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.
Facilitate regularly scheduled account reviews for members and nonmembers with Complex accounts and unique needs, to maintain a current understanding of members’ and nonmembers’ risk and provides consultative advice to appropriately handle the risk with carrier appetite.
May maintain a book of business and provide dedicated account service to a group of members and nonmembers with complex accounts and unique needs and adhere to expectations determined by segmentation /threshold of member need to include being on call.
Necessary travel may apply as required; examples include but are not limited to claims/CAT situations.
Research and maintain a strong understanding of the competitive landscape and evolving regulatory environment to allow application of evolving marketplace trends and shares as appropriate.
Identify and handle existing and emerging risks that stem from business activities and the job role.
Ensure risk associated with business activities are effectively identified, measured, monitored, and controlled.
Follow written risk and compliance policies, standards, and procedures for business activities.
High School Diploma OR General Equivalency Diploma.
4 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting.
Valid Property and Casualty insurance license for home state.
High Net Worth/Private Client Experience and ability to handle sensitive information.
Excellent communication & customer service skills.
4 or more years High Net Worth Member/Client contact experience with a dedicated book of business.
Currently handles non-admitted policies and works with non-admitted carriers to find solutions.
Prior Claims Experience.
Professional Designations.
The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:Compensation: USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $55,580.00 - $99,570.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
For more details on our excellent benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About the Company:
USAA
Industry leading service that puts our memberships' needs first.We're dedicated to the financial well-being of members of the military and their families for generations to come. That's why we provide a variety of financial products and best-in-class service to help our members achieve their financial goals and plan for the future.
Our history continues to drive our purpose.
USAA began in 1922 with 25 Army officers who offered to insure each other's vehicles when no one else would. Today, their tiny organization has grown into a respected institution offering a full range of financial products to millions of members.
We believe they'd be pleased to know that USAA remains true to their founding values of service, loyalty, honesty and integrity.
In 1922, when 25 Army officers met in San Antonio, Texas, and decided to insure each other's vehicles, they could not have imagined that their tiny organization would one day serve over 8 million members and become one of the only fully integrated financial services companies in America.
We believe they would be pleased to know that USAA has remained true to their founding values of service, loyalty, honesty and integrity.Company Size:
10,000 employees or more
Industry:Financial Services
Founded:1922
Website:https://www.usaa.com
Salary : $55,580 - $0