Product Management Executive

Purpose of Job

USAA is a family of companies that provides insurance, banking, investments, retirement products and advice to more than 13 million current and former members of the U.S. military and their families. We have become known for our legendary commitment to our members, and are consistently recognized for outstanding service, employee wellness and financial strength.

The Retail Bank Deposits sits in the Retail Bank organization, and is a team that services 5.1M deposit households, and is approximately a $76B portfolio. Reporting to the VP, Deposit Experience, we are looking for a Product Management – Agile Delivery executive to lead 5 direct reports, and a team of 50+ people, focused on translating member needs to delivery outcomes using agile methodologies.

The Product Management – Agile Delivery executive will be directly accountable for leading a team comprised of the Deposits Agile Portfolio Operations team, Development Product Owners, and Business Project Management teams, focused on the agile release trains, portfolio and program backlog prioritization and technology transformation/integration for the Deposits organization. The role will also ensure business plan expectations are achieved through continuous prioritization efforts throughout the delivery funnel tied to improving the product and member experience as measured by key measures such as NPS, utilization and acquisition metrics.

This executive will work collaboratively with the leadership in Deposits, as well as other internal partners such as Risk Management, Legal, Information Technology, Operations and Enterprise Money Movement to develop common goals and align on resource assignments for successful execution.

Job Requirements

Manages the P&L ensuring business plan expectations are achieved with a focus on growing Membership and driving profitability.
Reviews and manages the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery.
Documents the results and develop a plan for closing gaps.
Provides product performance reporting to senior management that is inclusive of USAA’s performance as well as industry benchmark data; be an expert with respect to the competitive landscape.
Works collaboratively across Product, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services groups to deliver an industry leading product offering that drives strong profitability growth across USAA.
Optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention.
Holds accountability for executing product and emerging payment strategy (Build, Buy, Ally), working with marketing partners to create customer demand and increase cross-sell capabilities across the distribution network.
Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management.
Holds responsibility for communicating the product value proposition to Distribution organization.
Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).
Manages 3rd Party Relationships (IT, 3rd products, and alliances).

Minimum Education:
Bachelor's Degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:
10 or more years of relevant experience within the Financial Services industry.
4 or more years of people leadership experience in building, managing and/or developing high-performing teams.