IT Specialist (CUSTSPT)

Duties

• Performs a wide range of IT related and Data Center activities including inventory, analysis, equipment installation, troubleshooting, technical support.
• Participates with a senior IT Specialist in meetings with customers to determine their needs.
• Uses methods and practices of troubleshooting IT systems sufficient to resolve basic problems and provide support in a manner that minimizes interruptions to the customers' ability to carry out critical business activities.
• Skills in applying customer support concepts and methods sufficient to serve as a technical analyst with responsibility for troubleshooting and resolving less complex customer problems.
  
  

Requirements

Conditions of Employment

• Applicants must meet all qualification requirements by the closing date of this announcement.
• U.S. Citizen.
• Suitable for Federal employment.
• Registered for Selective Service, if applicable (www.sss.gov).
• Time-in-grade/band requirements must be met by closing date.
• This is a BARGAINING unit position.
• This position may be covered by one or more of the following bargaining units: American Federation of Government Employees (AFGE) Local 2782(HQ) or AFGE Local 1438(DN). If you have specific questions, please contact the HR Specialist.
  
  

Qualifications

Specialized Experience: For the GS-7, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-5 in the Federal service (obtained in either the public or private sectors). Experience for this position includes . Serving in technical roles related to supporting Information Technology (IT) and non/IT related programs, projects, and resources; Providing advice to various levels of management, effecting cross-functional collaboration, partnering with internal/external stakeholders through customer service, tasks, and service delivery; Maintaining business processes to identify potential improvements in the way IT is applied to key business functions; Coordinating the development and implementation of standard operating procedures, guidance and a variety IT and business processes; Providing support for IT property management and inventory tracking and accountability; and Supporting Data Center Services and utilizing task management systems.

Specialized Experience: For the GS-9, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-7 in the Federal service (obtained in either the public or private sectors). Experience for this position includes. Serving in technical roles related to supporting Information Technology (IT) and non/IT related programs, projects, and resources; Providing advice to various levels of management, facilitating cross-functional collaboration, and partnering with internal/external stakeholders through customer service, tasks, and service delivery; Applying business process engineering concepts to identify potential improvements in the way IT is applied to key business functions; Managing the development and implementation of standard operating procedures, guidance and a variety IT and business processes to improve overall organizational effectiveness and efficiency; Performing IT equipment installations and decommissions through IT property management and inventory tracking and accountability; and Effecting Data Center Services, enforcing audit and security services in compliance with federal laws, regulations, and policies and utilizing task and service management systems to support IT business services.

In Addition To The Above Specialized Experience, Your Resume Must Demonstrate One Year Of Information Technology (IT) Related Experience In The Federal Service Or Private Or Public Sector Demonstrating The Following Four Competencies, As Defined

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  
  

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer.

Additional Information

If hired for this position with the Census Bureau, at its headquarters office located in Suitland, Maryland, you will be expected to temporarily telework to maximum extent while the headquarters building is being renovated. Once renovations are completed for your area, you will be notified when to return to the office. At that time, you will be expected to work from your duty station, and you may be eligible to telework, up to 8 days a pay period depending on your respective work schedule, with approval from your supervisor.

Additionally, the following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

• VRA
• VEOA
• 30% or more disabled
• Persons with Disabilities
• CTAP
• ICTAP
  
  

The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.