What are the responsibilities and job description for the IT Services Engineer position at USAN?
Job Description:
With over 30 years of success in customer engagement software and services, USAN is expanding our workforce to build out the next generation of advanced cloud-based customer engagement solutions. USAN’s next generation solutions are required to scale “at-the-speed-of-cloud” and support both mid-sized and Fortune 50 companies. This rewarding and challenging position is an integral part of our continued success story.
The IT Services Engineer is part of a team of engineers dedicated to the design and implementation of USAN’s operational support systems from solution identification to proof-of-concept and automation for deployment. The ideal candidate will have experience with IT support systems including log aggregation, observability, Operating Systems, and the installation and maintenance of Windows/Linux applications. Candidate should be proficient in Python, Powershell, Bash, Ansible, Terraform, and/or other automation/IAC languages. The ideal candidate will have experience working in cloud native environments such as AWS and Azure. Candidate should be proficient with the consumption of web service api’s and secure coding practices.
Primary Responsibilities include:
- Application configuration, testing, and automating deployment (via various automation tools and scripting technologies)
- Develop PowerShell, Python, Bash and other automation scripts to support configuration and deployment for USAN’s IT Services : internal and operational support systems
- Work across functional teams in support of USAN’s various Operations departments including Cloud Operations, Data Engineering, observability, Information Security, and other IT departments as required.
- All duties as assigned by the hiring manager
Required Qualifications:
- BS in Computer Science or related 4-year engineering/technical degree
- 3 years of experience working in an IT role (Operating Systems / Applications support)
- 2 years of experience with AWS
- Ability to work to the completion of milestones associated with specific projects and meet organizational objectives
Preferred Qualifications :
- Highly proficient in Python
- Highly proficient in PowerShell
- Highly proficient in Linux shell scripting technologies
- Proficient with Terraform or CloudFormation
- Proficient in Ansible
- Proficient in RegX, JSON, etc.
- Proficient in SUMO Logic, DataDog, Splunk, or similar log aggregation solutions
- Proficient working in Linux (CentOS/Ubuntu/Amazon Linux)
- Proficient in Windows Server Technologies (Windows 2K16 and later.)