Project Manager

Project Manager 

Are you that person that your family and friends turn to when they need things scheduled, planned, and driven to an on-time completion?  Do you enjoy turning statements, tasks, and details into a fine-tuned project plan?  Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over the perfect delivery of a project?  Well, if so, this job might be for you.  

USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.  

Job Description 

The Project Manager position requires strong task and timeline management skills. The ideal candidate will have the ability to effectively manage multiple projects ranging in scope, complexity and lifecycle. 

Duties: 

• Performs initial review of new project requirements and identifies project components 
• Gathers project assessments from various internal teams in order to prepare customer Quotes 
• Schedules development tasks and generates project timelines 
• Manages all aspects of the development cycle including technical design, development and quality assurance 
• Manages all aspects of the User Testing cycle including issue documentation, tracking and resolution 
• Coordinates production implementation scheduling, processing and handoff   
• Interfaces directly with customers to clarify requirements, articulate project needs, and maintain the overall health of accounts 

Basic Qualifications: 

• Bachelor’s degree (English major, Technical Field, Communications field preferred) 
• Attention to detail with excellent task and timeline management skills 
• Ability to interact with customers and clearly articulate project details 
• Proficient in Excel and Microsoft Office, mainly Microsoft Word  
• Proficient in Teams, Zoom, or Meeting/Conferencing Software 

• [Call moderation experience] 
• Ability to manage multiple projects that are relatively complex in scope and demonstrate effective task-management skills to meet project deadlines 

Preferred Qualifications: 

• 5 years of experience in management of multiple projects ranging in scope, complexity and lifecycle 
• Exhibits strong interpersonal and organizational skills 
• Exceptional understanding of project management and processing  
• Exhibits a strong understanding of project processes, tasks, dependencies, and deliverables 
• Strong knowledge and understanding of computer technology 
• Proficiency with Amazon Connect products, services and practices 
• Amazon Connect Cloud Practitioner Certification 

Job Benefits: 

• Healthcare benefits 
• 401K plan 
• Paid company holidays 
• Paid vacation 
• Business casual work environment  

• Annual performance based bonus program 

Company Description 

United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 30-year history of providing carrier grade telecom solutions. From USAN’s initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN’s multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world’s largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation. 

For more information, please visit us at www.usan.com