Loan Servicing Representative (Bilingual)

Summary

This position is in the Insurance Section, Escrow Branch, Customer Assistance Division, Servicing and Asset Management Office, Business Center Operations Office, Rural Development.

The incumbent must be able to read, write and speak fluently in both English and Spanish.

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Duties

• Functions include processing financial/accounting transactions to establish and adjust loan balances and repayment activity on borrower accounts.
• Maintains and analyzes servicing system reports for special analysis and to maintain servicing system data integrity.
• Consults with higher graded employees and considers existing problems and constraints and recommends courses of action, either functionally or through automated means. Becomes familiar with policies and procedures related to assigned area.
• Performs special projects, which may require functional and systems automation liaison duties.
  
  

Requirements

Conditions of Employment

• You must be a US Citizen or US National
• Males born after 12/31/1959 must be Selective Service registered or exempt
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Successful completion of one-year probationary period, unless previously served.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https~//www.e-verify.gov/
  
  

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below.

GS-07~ Applicants must possess one (1) year of specialized experience equivalent to at least the GS-06 grade level in the Federal Service; or its non-Federal equivalent. Specialized experience is defined as resolving and responding to inquiries related to name/address changes, deceased borrowers, social security numbers, year-end statements, interest methodologies, preauthorize debits, verification of mortgage, 2nd lien holder requests, loan amortization, payment and delinquency inquiries, billing statements, document copies, and other loan servicing matters; researching issue determinations, corrects issues, and responds to inquiries from customers; responding to customer inquiries related to mortgage loan servicing matters using customer service skills and strategies.

There is no substitution of education for experience at the GS-07 grade level.

NOTE~ To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at~ https~//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Qualifications are based upon meeting specialized experience only. Education cannot be used to qualify for this position.

Additional Information

• Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP)~ Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
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  To be eligible for appointment to this position, the new hire must be cleared to come on board once the results of the fingerprint check, review of the OF-306, Declaration for Federal Employment, and the candidate's Electronic Questionnaires for Investigations Processing (eQIP) entries have been reviewed and determined to be satisfactory. This position requires a favorable credit check as part of the background investigation.
• Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact USDA's TARGET Center at 202-720-2600 (voice and TDD).
• The duties of this position require the incumbent to possess the ability to read, write and speak both Spanish and English fluently.
• This position is eligible to be covered by the Business Center bargaining unit 1942- AFGE Local 3354.
  
  

This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.

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• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Rural Development

1400 Independence Ave SW

Washington, DC 20250

US