What are the responsibilities and job description for the Front Desk/Scheduler position at USPI?
Summit Ambulatory Surgical Center Hanover is looking for a Front Desk/Surgery Scheduler to join our team!
Summit Ambulatory Surgical Center Hanover is a leading, accredited, out-patient surgical facility and is committed to providing our patients with an exceptional outpatient surgery experience in a comfortable environment. Our physicians and staff promote a culture driven environment of excellence, quality, compassion, and dignity. Every member of our team is dedicated to providing a warm and caring atmosphere for you and your loved ones.
The primary responsibility of this position is to greet all that enter the building, determines nature of business and provides assistance. In addition, schedule surgical and special procedures with physician’s offices to be performed at the surgical center. Completes insurance verification.
Required Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Physical and mental requirements, key boarding experience and knowledge of receptionist tasks, surgical paperwork and policy and procedures of facility. Employee must be able to use office equipment including phones, computer, fax, copier and credit card machines. Employee must have knowledge of customer service concepts and technique. Must have the ability to prioritize and organize multiple tasks effectively. Must have the ability to communicate clearly in person and by phone and establish and maintain cooperative relationships with patients, family, staff, physicians, and others. Ability to read, understand and follow oral/written instructions. Employee must have the ability to file correctly by alphabetic and numeric system. Have no restrictions on sitting for long periods of time 7-8 hours daily. Employee must be able to view computer screen for long periods. Employee must have the ability to do multi-tasking. Occasional stress related workload, customer and physical problems. Able to present a professional image is also preferred.
It may be necessary to perform some overtime to meet the needs of the caseload and maintain other responsibilities. It is a position of responsibility and accountability, requiring people skills, problem solving and decision-making skills, and can be hectic and stressful.
POSITION DUTIES
- Greets all who enter building in a positive manner, provides direction, information, and other assistance as needed.
- Answers phone in a pleasant manner and deals with physician offices and patients needs expeditiously. Takes messages and records in message book. Transfers calls to other departments.
- Collects and distributes mail and messages.
- Completes necessary paperwork for registration and uses computer system to generate information for surgical/special procedure.
- Handles financial responsibilities as policy states or appropriately.
- Maintains various logs of daily activities including cancelled appointments, add-ons, for monthly tallies needed.
- Assists in maintaining office supplies and necessary forms and informs Office Manager when supplies are needed.
- Performs various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms and retrieving faxes.
- Filing of received faxes in appropriate areas, filing reports in patient’s charts.
- Maintains clean and orderly waiting area.
- Performs other related duties as assigned.
- To function efficiently as a member of the surgical center team.
- Provides assistance to team members, physicians, and anesthesia personnel as needed (i.e., reliability, initiative, work relations, training needs.
- Develop communication skills and promote departmental relationships to ensure continuity of care.
- Participates in on-going committee and other educational programs to enhance patient care.
- Verifies patient identity in compliance with compliance for Identity Theft Policy.
Required Experience:
Required Experience:
- High school diploma or GED.
- Minimum two years' experience in health care and minimum of one year experience in receptionist procedures preferred.
- Successful candidate must have the ability to work independently as well as function within a team; have a basic knowledge of receptionist responsibilities; and must possess the ability to handle stress
USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
