Genesys SME

Role Description

Genesys SME

Architect II - Enterprise Solutions

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 39,000 practical problem solvers and creative thinkers in over 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

UST is searching for a Genesys SME who will review, design, and optimize applications transforming into scalable solutions in ERP/CRM systems.

The Opportunity

• Provide consultancy services to assist with helping us migrate from Genesys Engage on Prem to Genesys Cloud CX, particularly the WFM Module.
• Provide dedicated workforce management team support to assist with configuration of business units, management units, service goal templates, planning groups, and the establishment of activity codes.
• Support the creation of manual schedules and time off management.
• Work with the team on identifying and creating correct permissions.
• Assist in view customization, sorting and filtering WFM items for set up; and
• Support the migration of existing set up to new processes in Genesys CX with the WFM team.
  
  

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• Familiar with new features of ERP/CRM eco system and design solutions based on these advanced features.
• Focus on performance improvement and security aspects of overall application.
• Functional and technical designing of various ERP/CRM cloud platform features and automations.
• Thorough knowledge of coding best practices, and understanding the limitations of Apex coding
• Experience in integrating ERP/CRM with external systems using SOAP API, REST API etc.
• Understanding of Google APIs, JQuery/any other java-script framework, technology specific mobile development (if applicable), Analytics, etc
• Experience working in Agile methodology.
• Deep knowledge of architecting solutions and applications on cloud-based infrastructures.
  
  

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $104,000-$156,000

Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits.

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#CB

Skills

Genesys,Genesys Framework,Architecture