Patient Accounts Representative/Tyler/Cancer Institute

Advancing Healthcare Together - The Future of Healthcare is in East Texas

Why UT Health - East Texas?

Our People. Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.

Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone's life and change the course of healthcare.

Our Place. Tyler, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.

Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.

Our UT Health Cancer Institute is seeking an experienced full-time Patient Accounts Representative for Tyler, Texas. We are looking for your experience, knowledge and patient care skills where you will be responsible for:

What You Will Be Doing:

• Responsible for greeting patient's, scheduling appointments, and data entry of patient health information and demographics.
• Charge entry, and collecting patient's due balances.
• Responsible for daily closing and balancing of daily work, bank deposits and faxing to appropriate sources

Education:

• High School diploma required

Experience:

• One year customer service experience
• Basic personal computer skills and comfort with Microsoft Windows operating system; database and word processing skills required
• Strong verbal and written communication skills
• Active listening skills
• Good problem solving skills
• Organizational skills.
• Leadership skills.
• Patient record documentation skills
• Strong time management skills
• Ability to think strategically and act tactically
• Ability to handle multiple tasks at the same time
• Ability to embrace the client relationship to guide decisions and actions
• Demonstrates good team work

Certification and Licensure:

• None

Compliance Requirements

• Comply with regulatory requirements, guidelines, and policies

BEHAVIORAL STANDARDS:

Service

• Patient Centered Customer Service: Genuinely care about people.
• Cultivate a compassionate environment: Changing lives for the better together.

Quality

• Clinical and Operational Excellence: A relentless drive to be the best.
• Holistic Approach: Think and act for the benefit of the whole.

People

• Promote a collaborative environment: Build effective working relationships with others.
• Identify and Develop Talent: Prepare others to deliver excellence.

Financial

• Business Acumen: Know, own and drive our business.
• Continually Simplify and Improve: Work to make everything as efficient as possible.

Growth

• Foster Innovation: Seek and apply leading edge solutions.
• Set Clear Direction: Tell others where you are going, how to get there and why.

PHYSICAL REQUIREMENTS:

• Ability to sit for long periods of time while completing work on a computer
• Ability to move throughout the workplace

Now that you have read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.

UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities)