Patient Relations Specialist (TCHATT)

Job Summary:

Under minimal supervision, responsible for developing and maintaining favorable relationships with the patient community. Responsible for working within a multidisciplinary team providing clinical care to community, child, adolescent and adult outpatients with serious mental illness, substance use disorder, and other co-morbid conditions. Oversees the relationship between patients, families, and clinical departments to ensure patients receive a high level of care. Develops and implements data driven initiatives to ensure a positive patient experience. May lead or mentor lower-level team members. This is a grant funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children and adolescents. TCHATT (Texas Child Health Access Through Telemedicine), is one initiative of the TCMHCC and is designed to partner with school districts to provide mental and behavioral health care access to all students in the state of Texas.

Job Duties:

1. Serves as a liaison between patients and the medical staff.
2. Represents the institution at community gatherings/forums and assists with special events as needed.
3. Establishes and maintains a strong working relationship with physicians and their staff members.
4. Analyzes patient satisfaction metrics and investigates patient concerns.
5. Acts as a patient advocate to resolve problems as needed.
6. Develops and implements experience improvement initiatives.
7. Evaluates and assess the patient's behavior, emotional responses, interpersonal relationships, and social conditions.
8. Develops individual treatment plans for patients and document case records as needed.
9. Maintains regular contact with each assigned patient to monitor responses to services and identify problem areas.
10. Assists with developing and implementing evidence-based treatment models.
11. Responsibilities may include crisis interventions as needed.
12. Performs all other duties as assigned.

Education:

Bachelor's degree is required.

Experience:

Four (4) years of directly related experience; or equivalent combination of education and experience is required.

Additional Knowledge, Skills, and Abilities:

1.     Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.

2.     Builds and maintains positive working relationships, within individual work groups and across departments, through open communication and collaboration; works with others to accomplish goals and objectives.

3.     Detail oriented with meticulous planning and organizational skills while balancing multiple priorities.

4.     Ability to address and resolve problems that are highly varied, complex, and often non-recurring.

5.     Well-versed in medical terminology and ability to maintain confidentiality in compliance with HIPPA.