Computer Technician II

Overview

The Computer Technician II is responsible for providing technical assistance and support to end-users in the Sorenson Center for Clinical Excellence related to computer systems, hardware, and software. They ensure that all systems run smoothly and efficiently and assist in the resolution of more complex technical issues.  The department is willing to train a candidate that has the basic skills and experience listed in the Qualifications Section.

Responsibilities

• Install, configure, and maintain computer systems, including operating systems, software applications, and peripheral equipment.
• Respond to helpdesk tickets, emails, and phone calls to troubleshoot and resolve technical issues.
• Assist users in setting up and maintaining workstations, including any necessary hardware or software upgrades.
• Diagnose and repair hardware and software failures.
• Implement system security measures, including the installation and maintenance of antivirus and malware protection software.
• Maintain a thorough understanding of the latest technology trends, tools, and best practices.
• Train end-users on software applications, new systems, and best practices for maintaining their equipment.
• Collaborate with the IT team to optimize system performance and to implement system upgrades and replacements.
• Document all technical procedures and user guides for future reference.
• Participate in special projects and perform other related duties as assigned.

Qualifications

Minimum Qualifications

• Two years’ experience OR a related Associates Degree OR an equivalent combination of education and experience.

Preferred Qualifications

• Strong knowledge of computer hardware, software, and networking.
• Familiarity with common operating systems (e.g., Windows, macOS, IOS and Android) and software applications (e.g., MS Office, antivirus programs).
• A , Network , or similar certification.
• Four years' experience or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Strong problem-solving and critical thinking skills.
• Ability to communicate technical information to non-technical users.
• Ability to work in a team-oriented environment.
• Strong organizational skills and attention to detail.

Required Documents

Along with the online application, please attach:

**Document size may not exceed 10 MB.**

Advertised Salary

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit or stand for extended periods of time and often uses repetitive hand motions. Ability to lift and move equipment up to 50 lbs. 

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant and space-grant university, with a strong commitment to excellence, access, and inclusion. USU serves approximately 27,500 students throughout the state at three residential campuses, eight statewide campuses, and 23 education centers. USU Online has served students from all 50 states and 55 countries for over 25 years, and USU Extension provides outreach and service to all counties in Utah.  

As a land-grant university, USU engages communities and empowers people to lead successful lives of involvement, innovation, and impact. As an R1 research institution, USU provides a high-quality undergraduate and graduate education at an affordable price. Washington Monthly has consistently ranked USU in the top 10 among public universities for contribution to social mobility, research, and public service.  

Utah State is committed to cultivating a diverse, equitable, and inclusive community where different perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Learn more about USU. 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu. 

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation. 

*updated 7/2023

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, OCR@ed.gov

*updated 09/2023