Director

The Director of The Inn makes sure that the hotel and cottages are operating smoothly. This involves developing and maintaining relationships with guest, managing team members, overseeing the expenses and creating experiences for individual guests and groups. Business skills, management skills, and interpersonal skills are important for this role:

• Leadership
• Communication
• Problem Solving & Conflict Resolution
• Show empathy for others
• Ability to motivate and encourage others
• Listen thoughtfully to customers and team members
• Negotiation
• Friendly and Positive Attitude
• Teamwork
• Finance
• Management

Director Responsibilities

Guest Experience and Customer Relations

• Make sure guest have a memorable experience in Stanford, KY. This includes excellent customer service, good communication and coordination with the team, and advance planning.
• Creatively seek innovative methods to enhance the guest experience that aligns with the Vision and Mission.

Reputation Management and Branding

• Work with Marketing to track and manage the hotel’s brand and online presence.
• Work with KSS Sales Leader to attract Groups and Event Planner for hosting.

Revenue and Plan Management

• Work with Accounting to ensure invoices are submitted and paid timely.
• Define, Track and report Key Performance Indicators.
• Seek avenues for growth.
• Create competitive pricing strategies.
• Identify and implement ways to improve inefficiencies.

Be an excellent Coach

• Meet often with the Lead Housekeeper making sure that role is being managed well and the Housekeeping Team is meeting expectations.
• Make sure to be a good example by continually learning and advancing personally and professionally.
• Take an active role in recruitment and hiring; Identify and Reward Talent.
• Establish a way to Communicate with and train the team using Core Values and Customer Experience.
• Work with HR and Training on areas of team member retention and engagement.

Relationship Development

• Work closely with the KSS Sales Leader to develop and maintain relationships with organizations, companies, and non-profits.
• Develop and maintain relationships with customers, team members, and vendors.
• Partner with internal Shared Services Team to create efficiencies and ensure smooth operations of the business.

Sales Growth

• Dedicated to our vision for sales growth through excellent customer experience, group retreats, and experiences.
• Dedicated to growing group sales for Wilderness Road Hospitality.
• Maintain knowledgeable of products and services offered by our Family of Companies.

Customer Satisfaction

• Commitment to leading customer service excellence in every aspect, including guest hospitality experience, appearance, service, and commitment to the highest quality.
• Work well with leaders of other Wilderness Road Hospitality entities so guest are satisfied with all levels of customer service.