Claims Specialist II - Auto Material Damage (hybrid - Buffalo, NY or New Hartford, NY)

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $1.5B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations including Boston, NYC, Buffalo, Atlanta, Dallas, Columbus, Richmond, and Chicago.

This is a hybrid position with a minimum of 3 days/month, and as needed, spent in-office at New Hartford, NY or Buffalo, NY.

What you will do

You'll be responsible for adjusting increasingly complex first and third party auto material damage claims, including for our commercial lines customers. You'll be communicating with all parties involved and completing investigations in a timely and thorough manner. This position will also involve consulting with a supervisor on more complex coverage and technical matters, and providing technical support for less experienced Specialists as needed. This position requires strong analytical skills, attention to detail, and the ability to negotiate and settle claims while adhering to company policies and procedures.

Key responsibilities

• Perform all the duties and responsibilities of a Claim Specialist I.
• Investigate, evaluate, negotiate and resolve first or third party Property and Casualty claims of a more serious and complex nature than a Claim Specialist I, including commercial lines auto claims.
• Responsible for delivering best-in-class claims service in an efficient and compassionate manner, and with an uncompromising focus on our customers.
• Operate more independently and resolve claim files within a higher authority limit.
• Ability to interpret coverage, assess comparative negligence, evaluate damages and negotiate settlements with limited supervisor intervention.
• Handle less complex litigated files. On occasion may be required to attend mediation or trials. Direct defense counsel in the resolution of claim.
• Consult with Supervisor on more complex coverage and technical matters.
• May be required to provide technical support for less experienced Specialists.
• Perform other tasks as assigned.

What you need

• Four year degree or equivalent experience preferred.
• 2-4 years insurance claims experience preferred; commercial lines experience preferred.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Ability to work independently and efficiently, while also functioning as part of a team.
• Familiarity with state Insurance Department regulations and compliance requirements.
• Proficient in MS Office and claims management systems.
• Proof of licensing required.

Licensing:

Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Salary Range: $58,500 - $66,830

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs

Additional Information:

This position is a full time salaried, exempt (non-overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

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