What are the responsibilities and job description for the Quality Assurance Coordinator position at Utiliquest?
Quality Assurance Coordinator
Join us!
This is an exciting opportunity to join the Operations Team at UtiliQuest, LLC as a Quality Assurance Coordinator. UtiliQuest, LLC a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio and the Eastern US from Florida to New York with over 2,500 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.
Meet the team
Our Quality Assurance Coordinator plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. As a result, we hold ourselves to high standards and expectations. It is key that you are a self-motivated professional with strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one.
The Quality Assurance Coordinator (QAC) reports directly to the Supervisor Quality Assurance. In this role, the ideal candidate will be highly organized with the ability to prioritize multiple tasks, while focusing on quality and integrity in the Damage Investigation process. The QAC objectively investigates utility damages and communicates findings to management. The QAC improves quality in assigned areas by identifying and addressing field quality deficiencies resulting in fewer damages.
The Day-to-Day
Key responsibilities will include:
Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.
Identify at-risk Field Technicians who need additional training to prevent potential for damages.
Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.
Correct the field risk findings and coach/mentor technicians.
Provide frequent and ongoing feedback to FIeld Check partners to improve quality results, reduce damages and ensure.
Audit requests are being submitted with proper documentation.
Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format.
Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.
Provide witness testimony in small claims and litigated cases when necessary.
Promote and maintain a strong safety culture and ensure quality standards are being met.
Promote a good working relationship with clients, excavators, regulators, employees, and the public.
Operate company vehicles in a safe manner and maintain a professional appearance.
Will be required to travel and support various areas within the assigned region. (Driving in company vehicle)
Will support hands-on utility locate training and education in Damage Prevention
Remain current on existing and emerging learning methodologies and technologies
Ticket production and weekend work may be required, as needed
Completes other duties, as needed.
Qualifications
What do you need
Required skills for success:
High School Diploma or GED equivalency
Two (2) or more years of experience locating underground utilities and/or combination of related experience required
Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment.
Ability to troubleshoot difficult locates and proficiently interpret all utility plats.
Demonstrated ability to appropriately coach and mentor technicians.
Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.
Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization
Proficiency in computer based technology and ability to learn new systems & software related to the role.
Ability to be flexible and adaptive in a fast-paced and dynamic work environment
Respond to emergency calls, as needed.
Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.)
Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aid
Benefits and Company Summary
- Weekly Paychecks
- Medical, Dental, Vision and Prescription Plans
- Flexible Spending Accounts
- Short and Long Term Disability
- Supplemental Life and AD&D
- 401(k) Retirement Savings w/ Company Match
- Stock Purchase Plan
- Company Discounts
- Legal Insurance
- Paid Time Off and Holidays
EEO
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.
Salary : $38,000 - $48,100
