What are the responsibilities and job description for the Manager, Revenue Cycle CBO Professional position at UVA Health?
The Manager Revenue Cycle Central Business Office (CBO) oversees the daily operations of assigned staff within CBO for UVA Health. The Manager ensures the assigned staff meet or exceeds service goals. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Serves liaison to facility leadership related to Billing and Collections activities.
Minimum Requirements
Education: Bachelor’s Degree required, or obtained within 4 years, or 15 year’s academic healthcare experience in lieu of Bachelor degree.
Experience: 7 years of management and/or supervisory experience in healthcare or similar customer oriented business.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
- Manages the assigned staff within CBO and oversees all Revenue Cycle Billing and Collections related A/R activities for the assigned facilities for UVA Health.
- Responsible for serving as the primary point of contact for interactions with internal and external customers to CBO, primary decision maker regarding collection activities with third party insurance and guarantors.
- Assures compliance with state law mandates on collections associated with the Medical Center’s status as an agency of the Commonwealth.
- Plans and implements unit strategies systems and processes effective organization and supervision of assigned employees and resources within the CBO.
- Ensures an optimum environment for the efficient collections of accounts and is responsible to ensure that the quality and quantity of the contacts meet/exceed service goals.
- All inquiries responded to in an efficient, accurate and timely manner. This includes driving improvement in customer satisfaction, employee development and retention, as well as, overall operational efficiencies are maximized.
- Assures integrity of all processes (both automated and manual) related to account timelines write-offs account placements with vendors (and returns) as well as assuring performance accountability of all associated vendor relationships as well as internal staff.
- Formalizes and implements corrective action plans to address areas of concern with specific facilities A/R.
- Identifying areas for improvement applicable to A/R performance within all or one facility included in the CBO.
- Communicates any issues of concern with respect to the client’s responsibilities in the revenue cycle management process.
- Accountable for Key Performance Indicators (KPIs) for assigned area(s).
- Assists team members with working a client's account as needed, including but not limited to denials, rejections, claim files issues, and review codes.
- Identifies trends affecting the CBO’s A/R and facilities specific metrics; collaborates with the operational team to ensure the overall health of the assigned facilities.
- Assists with team development, including on-going mentoring and training
- Pursues continuing education of applicable software and hardware as necessary
- Keeps current on payment trends and coding changes as well as payer requirement changes.
- Participates in departmental and other meetings as requested
- Assists with creating procedures/process documentation.
- Communicates all A/R issues, including enhancement requests, defects, and inquiries, to internal stake holders.
- Build and maintain strategic relationships with external and internal customers.
- Develop reputation as an industry expert and trusted advisor on revenue cycle and management processes for given specialty areas of focus.
- In addition to the above job responsibilities, other duties assigned as needed.
Minimum Requirements
Education: Bachelor’s Degree required, or obtained within 4 years, or 15 year’s academic healthcare experience in lieu of Bachelor degree.
Experience: 7 years of management and/or supervisory experience in healthcare or similar customer oriented business.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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