Pooled Position Limited Tempor - UWIT Help Desk Technician

UW Candidate Experience
Laramie, WY Part Time
POSTED ON 4/28/2024

The University of Wyoming invites diverse applicants to consider our employment opportunities.  We are also especially interested in candidates who have experience working with diverse populations and/or diverse initiatives

JOB TITLE:

Help Desk Technician

JOB PURPOSE:

Provide front line tech support and online technical assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide excellent customer service.
  • Possess excellent communication skills and critical thinking skills. 
  • Provide technical support by phone, email , and chat.
  • Work well in a team environment.
  • Engage with knowledge base articles, and other resources as resources are required to assist with issue resolution.
  • Follow up with customers to ensure complete resolution of issues. 
  • Escalate issues to other technology teams when required.  
  • Assist the supervisor in ensuring the Help Desk runs smoothly

COMPETENCIES:

Customer Service, Working knowledge of consumer technology.

REMOTE WORK ELIGIBILITY:

This position provides vital support to campus customers and requires the successful candidate be available to work on campus.

MINIMUM QUALIFICATIONS:

  • Education: High School Diploma, Working knowledge of reading and writing in the English Language
  • Experience:  Customer Service
  • Other requirements: Working knowledge of consumer technology

DESIRED QUALIFICATIONS:

Our Help Desk Techs are a critical part of providing quality IT services. The most important skills for a Tech in any of the areas below is:

  • Willingness to learn
  • Communication, both verbal and written
  • Motivation to take initiative to find resolutions for incoming requests
  • Ability to adapt to a fast-paced, continually changing technology environment.
  • Looking for a candidate who can work morning hours beginning at 8 am. 

REQUIRED MATERIALS:  

  • Complete the online application. Please provide work availability on a separate page of your resume, with an emphasis on weekday availability between the times of 8 am and 5 pm.  

HIRING STATEMENT:  

UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities.   

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu.

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/

 

Hourly Wage Estimation for Pooled Position Limited Tempor - UWIT Help Desk Technician in Laramie, WY
$22.81 to $28.44
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