Salesforce Administrator

Position Summary:

The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Client platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Position Duties and Responsibilities:

• Administrative
  • Serve as primary system administrator for the Salesforce.com environment
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage Salesforce.com data feeds and other integrations
• Project Management
  • Work with Technology team to establish suitable processes to support administrative, development, and change management activities
  • Work independently with members of the user community to define and document development requirements
  • Coordinate the evaluation, scope and completion of new automation and business requests.
• Collaboration
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between Client users, vendors and the application development team
• Other duties as assigned
  • Some onsite attendance required

• Must Demonstrate:
  • Excellent project management skills and a positive attitude
  • Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinking with strong problem-solving skills
  • Exceptional verbal and written communication skills
  • o Ability to communicate effectively at all levels of the organization
  • o Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • o Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

• Bachelor s degree preferred but not required
• Salesforce Administrator Certification Required within 6 months of hire date
• Salesforce developer and Salesforce Advanced Administrator certifications are a plus