SUMMARY DESCRIPTION

RESPONSIBILITIES

• Fulfills patient care responsibilities as assigned, which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history into the EMR system ; performing screenings per provider guidelines; assisting physicians/nurse practitioners with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information.
• Fulfills clerical responsibilities as assigned which may include sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and charts to ensure information completed and filed appropriately.
• Fulfills environmental responsibilities as assigned which may include setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms.
• Prepares patients for CT scan and maintains machine daily to include pushing images, burning discs, and sending the appropriate paperwork to Radiology Associates.
• Fulfills organizational responsibilities as assigned which may include respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
• Maintains CPR and other pertinent certifications.
• Attending required department and company staff meetings.
• All other duties as assigned.

QUALIFICATIONS

• A high school diploma; course in medical specialty, e.g., Medical Assisting.
• Current LPN or Medical Assisting Licensure/Certification.
• Minimum of one year’s work experience in a public contact job, preferably medically related.
• Basic Computer knowledge/experience preferred. Experience with Allscripts, electronic medical records, and electronic mail would be helpful.

ENVIRONMENTAL/WORKING CONDITIONS

• Combination of medical office and exam/procedure room settings.
• Well-lighted, well-ventilated, adequate space.
• Exposure to communicable diseases and/or other conditions common to clinic setting.
• Must be able to travel between VA ENT offices as needed.

PHYSICAL/MENTAL DEMANDS

• Requires sitting, standing, bending, and reaching 6-8 hours of the day.
• Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.