What are the responsibilities and job description for the Concierge position at Vacatia, Inc.?
About Us :
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts' properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more.
VSA Resorts reflects Vacatia's dedication to providing owners and guests with high-quality, hassle-free vacations in some of the most in-demand destinations.
Join our Courtesy Patrol Team and our commitment to enhancing owner and guest experiences.
Summary : The right person for this role will perform various marketing tasks to generate tour flow for the VSA sales line.
Essential Duties and Responsibilities :
- Arrival check-in at lobby and owner curbside
- Promote and book vacation presentations
- Preview and sell vacations to packages to onsite guests and visitors
- Recommend location experiences, attractions, restaurants and provide general concierge services
- Offer ownership opportunities in the way of a tour preview
- Provide outstanding customer service to guests while promoting opportunities to preview our vacation packages
- Manage available tour slots via SPI arrival manifest
- Call pre-arrivals (near term arrivals)
- In-room guest calling once the guest arrives on property
- Contact owner referrals and other leads via telephone to invite them to a VSA Resorts presentation
- Adhere to gifting procedures and limits
- Serve as an OPC (Off Premise Contact) representing VSA at various Trade Shows, exhibits, and other off-site venues
- Complete paperwork necessary to support the marketing tour generation program and update system with booking accordingly (i.
e. daily call log, reservation forms, etc.)
Competencies :
To perform the job successfully, an employee should demonstrate the following competencies :
- Maintain professional attitude in high paced environment
- Abide by all company policies and procedures
- Adapt to a multitude of personalities
- Strong communicator
- Takes direction in fast faced environment
- Outgoing and self-motivated, with a thorough understanding of overcoming objections
- Possess an excellent customer service focus
Position Qualifications :
To perform this job an individual must be able to perform each of the essential duties satisfactorily. The following requirements are representative of the knowledge, skill and ability required.
Education / Experience :
- High School Diploma or GED
- 1 year of proven sales / marketing experience in timeshare or vacation ownership preferred
Additional Skills :
- Must have outstanding verbal communication (in person and on the phone)
- Must have basic math skills
- Must be able to assess situations, and reason to resolution as situations dictate
- Must be able to perform any related tasks as assigned, or as situations dictate
- Basic computer knowledge, to include Microsoft Office applications
Physical Requirements :
While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk;
use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds.
Lifting items over 25 pounds will be done with equipment or two or more employees.
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Last updated : 2024-05-16
