What are the responsibilities and job description for the Desktop Support Analyst position at Vaco Technology?
Job Details
Onsite IT Duties and Responsibilities
- Focus on tasks and needs while remaining friendly and furthering a positive culture and work environment.
- Execute standard procedures, workflows, and knowledge; this means working through the documented needs of the center and communicating if changes are required.
- Adhere to our escalation process, and quickly and professionally communicate any matters of escalation to IT leadership.
- Actively manage any IT Operations tasks or tickets you have created to ensure completion. Move the ball forward in all things related to completing IT needs within the assigned market. Communicate with colleagues involved in those tickets and tasks on a regular, daily basis.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications within corporate standards.
- Enforce compliance of the IT standards, no one-off deviations at a center, etc.; each center is designed with enterprise in mind and visiting one center should be like visiting all centers.
- Participate in pilot or other testing as required to support the business.
- Any troubleshooting as required, and other reasonable task pertaining to information technology.
Required Skills/Abilities:
- Valid drivers' license and access to a car, with the ability to drive between centers in a market daily.
- Ability to verify WAN, LAN, and Internet connectivity.
- Ability to verify / trace cabling from endpoint device to wall / jack termination, to switch port, to punch block.
- Excellent attention to detail and ability to label and implement proper cable management.
- Ability to inventory using asset tagging and labeling.
- Exceptional customer service orientation and team mindset.
- Ability to effectively communicate to customers and leadership.
- Strong understanding of the organization's goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Ability to document and write with proper grammar and spelling.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language to non-technical staff and end users.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
Education and Experience:
- Associates or bachelor's degree with two years of experience, or four years of experience in related field, preferred.
- Two or more years' experience in health care, preferred.
- Demonstrated experience with Service Now, preferred.
- Experience in IT best practices, ITIL environment or current ITIL certification(s), preferred.
- Experience collaborating with outsourced service desk and field services vendors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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