IT Analyst

POSITION SUMMARY

A client in Phoenix, AZ is looking for 5 fully Remote/ Overnight Desktop Support Technicians. Within the Retail Systems teams, the Retail Systems Deployments & Deployment Support team is looking to add an staff to support the continuous improvement and deployment of our technology software and systems, including but not limited to the POS (Point of Sale) and surrounding POS Peripherals (LIFT, Pin Pads, Money Order, etc), credit/debit, fuel, back office, site controllers etc. In addition, this role provides execution of software releases and configuration changes, maintenance builds, new builds, and support of these activities. The Point of Sale brings customers deal offerings, savings opportunities, loyalty benefits, and much more. The individual in this role is also responsible for supporting innovation, change management to all operational areas of the product(s), and software implementation/deployment per management direction. Interaction required with all levels of employees, management, and vendors. The individual performs all duties in accordance with our policies and procedures as well as all state and federal regulations. Responsibilities shown below -

RESPONSIBILITIES

• Deploy and provide support of client's software and technology around Retail Systems


• Provide rebrand, installation, and support for the organizational fuel brand changes


• Receive requests for technical support around the Retail Systems via email and phone and work as a goal of first call resolution


• Technology evolution of Retail Systems software & services


• Track steps taken towards resolution and apply knowledge to analyze and resolve new issues as they arise for Retail Systems


• Add to the team knowledge base through sharing of information and contributions to the improvement of documentation and processes


• Utilize tools, knowledge, and skills to verify correct configurations of, but not limited to, Circle K networks and equipment in accordance with Circle K standards

REQUIREMENTS/QUALIFICATIONS

• Availability to work different shifts, with a focus on overnight (from 5-8pm to 2-5am, Sunday through Thursday/Friday)


• High School Diploma or GED required


• BS Degree or Certification in computer technology preferred, or equivalent combination of education and experience-based learning


• 5 years Retail POS Systems technical product and software support experience; NCR (Radiant) and Verifone (Commander)


• 2 years Retail Systems application support and experience a plus, surrounding; RCM, RSM, LIFT, VHQ, CHUCK, MONGOOSE, SCCM, RDP, CKMONITORFILE, TELNET, ATG

• Familiarity with network structure and configurations, Windows operating systems including Windows 7, 8.1, and 10, along with MS Apps such as Word, Excel, Outlook, OneNote, etc


• Understanding and familiarity with retail business and technical environments


• Ability to effectively research, analyze and evaluate information to make decisions, solve problems and achieve goals


• Ability to interpret documents, technical and operating instructions, and procedural manuals into knowledgeable actions


• Excellent analytical and problem resolution, organizational and time management skills, customer service and interpersonal skills and customer focus, with the ability to meet deadlines.


• Ability to excel in a team first environment


• Self-starter, ability to operate and execute with limited supervision


• Requires good presentation and communication skills