Service Desk Technician 2

TITLE

Service Desk Technician 2

LOCATION

• Eureka, CA

SUMMARY

This Service Desk Technician (II) position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. Our goal is to deliver best-of-breed technical and non-technical support with outstanding customer service and timeliness. This position is part of the Managed Services team, candidates must be passionate about technology, highly skilled at providing amazing customer service, and thrive in high-demand and diverse working environments.

In your Cover Letter, tell us who your favorite superhero is and why you picked them as your favorite.

KEY RESPONSIBILITIES

• Responds to tickets and requests for assistance with the Client’s network, servers, and computer systems.
• Provides escalation support for higher level ticket resolution.
• Identify problems, troubleshoot, and implement resolutions to assist customers.
• Assesses network and system performance as assigned by the Service Coordinator to resolve network problems and offers technical assistance to user.
• Perform service pack, hot fix and security updates to servers, workstations, printers, network hardware such as routers, switches, and firewalls.
• Configure and manage more complex solutions to meet the client’s organizational needs. Consists of but not limited to email, mobile devices, Windows operating systems, ISP architecture, Wireless Internet access, etc.
• Utilize and maintain the ticketing and CRM system (ConnectWise)
• Meets required performance metrics and utilization targets

QUALIFICATIONS & EXPERIENCE

• CompTia A and Security Network , or Microsoft MCP (Active and Current)
• Above Basic Comprehension of Network Setups and Configurations
• At least 2 – 3 years of experience working in IT, preferably with an IT service team
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
• CRM Experience (ConnectWise, etc.) a plus
• Pathway to Higher Credential or Certification, within 2 years. (i.e., MCITP, MCP, CCNA, etc.)
• Historically Clean Motor Vehicle Driving Record, and the ability to maintain a Clean Driving Record 

SKILLS & KNOWLEDGE

• Positive attitude, towards people and problems
• Must be detail oriented
• Ability to self-start, work independently and achieve high standards to meet multiple deadlines
• Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
• Above-par working capacity, to work in small and large projects with great attention to detail.
• Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
• Adept in developing and maintaining strong relationships with management, staff, vendors, and clients.
• Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
• Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.

Don’t have 100% of the required certifications? No problem! To advance in this industry, it not only requires certifications, but on-the-job experience as well. Valeo Networks believes in investing in our employees and we will pay for additional certifications that are required for the job position.

BENEFITS

We’ve got you covered! Valeo Networks offers a competitive compensation and benefits package including:

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• 401k with company matching contribution
• Certification reimbursement

• Professional development assistance
• Referral program

• And more!

ABOUT US

We are Valeo Networks – a full-service, award-winning Managed Security Services Provider (MSSP) – providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. With a national presence coast-to-coast, Valeo Networks is a one-stop-shop for expert IT support!

We are experiencing HUGE growth – firmly seated in the top 5% of revenue generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally. With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team! We take pride in having a talented workforce that allows Valeo Networks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A company culture. We advance technicians faster than industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks is constantly evolving and exploring new ways to enhance our business processes, delight our customers, and provide innovative solutions. To accomplish this, we are 100% people focused. From our colleagues to our partners and clients, we put people first. We build connections with others by being helpful, dependable, communicative, humble, focused, flexible, and not taking ourselves too seriously. We maintain a work-life balance and invest in our team members to increase knowledge and experience.

Our Mission:

We empower businesses to realize their full potential through secure managed solutions.

Our Core Values:

• Honesty
• Accountability
• Competency
• Community
• Transformation
• Obsessive Customer Service

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking Valeo Networks to the next level. These core values lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. It’s a very exciting time at Valeo Networks, and we want you to be a part of it!

Are you passionate about technology, professional development, and building client relationships? If you think this opportunity is meant for you, apply today!

DISCLAIMER

This is a full-time position – Overtime may be required to handle emergencies, heavy workloads, or other issues.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ABOUT THE COMPANY

Valeo Networks is a full service, award-winning Managed Security Service Provider (MSSP) that serves State, County, Municipal (SCM) markets; small-to-medium businesses (SMBs); and non-profit organizations. Firmly seated in the top 5% of revenue generating MSSPs nationwide—making it one of the largest MSSPs nationally—Valeo Networks provides solutions in the areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With over 20 years of industry experience, Valeo Networks is headquartered in Rockledge, FL with additional locations nationwide. Learn more at valeonetworks.com.