911 Dispatch Specialist

The Valley County Sheriff’s Office is recruiting for 911 Dispatch Specialists to perform important work in providing aid and assistance to its citizens, visitors, and first responders.  We are looking for career-minded individuals who are capable and interested in fielding emergency calls and directing appropriate resources to them in a professional manner.

Typical Duties & Responsibilities

Typical responsibilities include answering emergency and non-emergency calls for service using a multi-line telephone and 911 system.  911 Dispatch Specialists are responsible for fast, efficient, and accurate receiving and processing of calls from a variety of sources, and for dispatching appropriate first responders and emergency personnel out into the field.

Work in this position varies from quiet and calm, to busy and sometimes stressful -- especially during emergency situations.  The 911 Dispatch Center is open 24 hours a day, seven days a week, and as such incumbents in this position will work varying shifts (days, nights, and weekends).  Additionally, this position requires heavy phone, radio, and computer use, in addition to sitting for long periods of time.

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials, or manipulate tools used in performing the essential functions of the position, and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this position includes those which permit the employee to discern verbal instructions and communicate effectively in person, via radio and by telephone.  While performing the duties of this position, the employee works in an office setting where the noise level is usually moderate.  This position works various shifts, including holidays and weekends.

Typical Qualifications

Qualified candidates will have a high school diploma or equivalent, general clerical experience, and good communication skills.  We are looking for someone who can professionally deal with all types of personalities and remain calm and composed when speaking with individuals under great deals of fear, stress, and anxiety.  Prioritization skills and the ability to multi-task are very important as emergency situations can be unpredictable and widely varying.

To view the official Valley County job description for this position, click here:  911 Dispatch Specialist.

When applying, please provide 3 professional and 3 personal references, including email addresses.Benefits
As a way of assisting our employees to live healthier, happier, and less worrisome lives, Valley County offers the best benefit package of any employer in the county.  
 
Our benefits include:

• Retirement Membership in PERSI
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Drug Insurance
• Personal Leave (22 days per year to start)
• Holiday Leave (11 days per year)
• Bereavement Leave
• Life Insurance
• Employee Assistance Program
• Flexible Spending Account

 
And don’t forget about these benefits:

• A Positive Work/Life Balance
• Job Stability & Satisfaction
• Career Advancement
• A Casual Work Environment
• Physically Relaxed
• Mentally Stimulating
• A Chance to Make a Difference!

 
 
Hiring is done without regard to race, religion, color, national origin, gender, age, disability, sexual orientation, marital status, gender identity, pregnancy, or genetic testing.  In addition, preference may be given to veterans who qualify under state and federal laws and regulations.