Servicing Transfers Power User

Servicing Transfers at Valon

Every loan’s journey at Valon begins with a servicing transfer. The Servicing Transfers department owns operational processes related to onboarding and off-boarding loans from Valon’s platform. The goal is to ensure that we have the necessary data, documents, and funds to service the loan and that all relevant service providers and stakeholders are notified in a timely manner. In addition to Valon team members, we work closely with third-party partners to help support our line of work. 

About the Role

As a Servicing Transfers Power User, you are responsible for the success of on and offboarding batches at Valon. You will interface and work closely with Technology Research and Development, other technology and operations business areas, and the rest of Servicing Operations. We are looking for a growth-minded and collaborative leader with servicing transfers experience who can weave in and out of multiple facets of a fast-growing technology and operations-focused business. The right candidate can roll up their sleeves and operate at all levels of the operations as needed by the business. This role requires a strong operator who can understand the bigger picture, forge their own path without clear guidance, tackle complex problems, own processes end to end and work cross-functionally. This position will play an integral role in ensuring that we can board and deboard loans with high data quality as the business grows rapidly.

Responsibilities

• Ensure that day-to-day loan boarding operations are completed successfully for the servicing business, including: loan data field mappings and conversion, data validation, proper handling of loan boarding batches, borrower notifications related to servicing transfers are sent, third-party vendor notifications and transfers (insurance, taxes, MERS, etc), and the transfer of funds related to servicing transfers
• Act as internal subject matter expert for all boarding-related processes
• Assist with data mapping questions and ensure all data elements are available
• Coordinate with internal stakeholders, third-party vendors, and external partners to facilitate servicing transfers
• Quality control data and processes as outlined in Valon policies and procedures
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
• Operationalize boarding-related processes by creating training materials, writing standard operating procedures, documenting best practices, and driving the adoption of new procedures -Drive process efficiencies and improvements across servicing transfer operations

Minimum Qualifications

• Bachelor’s Degree preferred
• 3-4 years of experience at a mortgage or financial technology company
• Deep understanding of mortgage servicing concepts, including but not limited to: mortgage loan documents, data fields, and terminology
• Excellent data manipulation skills
• Excellent communication skills (both verbal and written)
• Excellent critical thinking and logical reasoning abilities
• Excellent organizational skills and attention to detail

Ideal Background

• Prior experience working closely and building trusted partnerships with internal product and engineering teams
• Exceptional project management skills and ability to prioritize and complete multiple projects with deadlines and high velocity
• 7 years of experience with Servicing Transfers across all relevant operational and technology processes
• Considered within the entire company to be an expert in their process areas
• Experience with Access
• Experience with Monarch
• Experience with large-scale servicing systems (Black Knight, Sagent, Loanserv)

What we can offer

• Compensation: competitive salary and partake in our performance bonus program and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support
• Food & meals: in-office snacks and drinks, Bagel Fridays and regular Food Trucks on premise
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes or team dinners!
• Generous time off: 17 days paid time off, sick days, and 11 company holidays
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