Food Service Manager

Description

Work at HOP Shops, Home of the World Famous Disco Bathrooms and Disco Bathroom Wedding with over 150 MM views on TT, YT, IG, and seen on popular late night shows. Plus, every bathroom break is a disco party!

Our primary focus is to create a great customer experience through exceptional service. As a Food Service Manager, you will need to be skilled in food management, stocking products, and maintaining a clean, safe retail environment. This position requires good communication and cash-handling skills and good personal grooming habits. Physical requirements include standing up to 8 hours during a shift.

Responsible for managing food service operations, policies, and procedures and meets federal and state requirements.

• Oversee the day-to-day operations and prepare food.
• Plan for and purchase food.
• Ensure food in storage meets adequate freshness.
• Ensure program follows proper sanitation procedures.
• Ensure safety standards are maintained while food is being cooked.
• Prepare and serve the food.
• Respond to customer preferences and complaints.
• Set prices for each product, prices are approved through Director of Store Operations.
• Purchase and maintain equipment, including refrigerators, stoves, and microwaves.
• Keep records of supplies and purchases.
• Maintain the food service area.
• Do dishes daily. 
• Garbage emptied by end of shift.
• Counters cleaned and organized.
• Help CSA’s with the coffee/fountain area.

This position also requires the Food Service Manager to open the store, cook and prepare, and work at the register until a Customer Service Associate comes on duty to take over. Also required to opens the second register if need be, to assist the Customer Service Associate on duty.

Requirements

•  A high school diploma or equivalent is typically required.
• 2 or more years of supervisory or management experience.
• Certification in food safety and sanitation (ServSafe).
• Strong leadership, communication, and interpersonal skills.
• Understanding of local, state, and federal regulations governing food safety, sanitation, and hygiene. This includes knowledge of health codes, licensing requirements, and compliance with food labeling and allergen laws.
• Basic financial literacy and budgeting skills to manage food and labor costs, pricing strategies, and inventory control. Experience with point-of-sale systems and basic accounting principles is beneficial.
• Customer-centric mindset and the ability to address customer concerns and feedback in a professional and timely manner.
• Ability to adapt to changing circumstances and handle unexpected challenges effectively. Flexibility in scheduling and the ability to multitask.
• Ability to stand on feet for 8 hours a day.
• Able to pass a Motor Vehicle Record and Background Check.