Medical Office Manager

We’re different than most primary care providers. We’re rapidly expanding, and we need great people to join our team!

**Must be Bilingual in English and Spanish**

Valora Medical Group is a visionary company focused on high-quality primary care services and consists of healthcare providers and professionals dedicated to the health and wellbeing of our patients. At Valora, we treat our patients like family.

With multiple locations throughout the Dallas-Fort Worth area, we understand that providing quality medical care and an exceptional patient experience across all our centers requires having an outstanding team.

We are looking for an experienced Medical Office Manager to run our medical facility. You will be responsible for day-to-day operation, budgeting, and maintaining medical and staff records. As a Medical Office Manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations. Our position requires knowledge of healthcare systems operations. Ultimately, you should be able to ensure steady workflows and uninterrupted service in our medical facility.

Essential Duties and Responsibilities

• Assist patients with their concerns and report any unresolved concerns to Management.
• Help identify issues with organizational structure and processes and contribute to overall improvements across all centers.
• Provide ongoing training to team members to ensure the highest qualify of care is provided to Valora's patients, with a high focus on providing the best patient experience.
• Lead the process of recruiting, interviewing, selecting, evaluating, coaching, and training new team members.
• Manage Provider scheduling and cancellations, ensuring optimal services are rendered to all patients.
• Maintain effective communication with team members on changes and updates to Provider schedules.
• Coordinate activities such as patient recruitment events, holiday events, and other miscellaneous activities with the Activity Wellness Manager.
• Supervise the patient registration process for accuracy including verification of insurance, waivers, assigned providers, etc.
• Supervise onboarding of new patients, including initial outreach, new patient forms, the orientation of healthcare facility, requests for medical records, and patient feedback.
• Manage patient flow along with the Medical Assistant Lead.
• Oversee and maintain employee timecards, PTO requests, etc.
• Ensure compliance with all licensing including local, State, and Federal regulatory agencies related to clinical services.
• Oversee morning clinical huddles and daily communications regarding patient care.
• Complete daily, weekly, and monthly reports on clinic key performance indicators.
• Conduct daily inspections of the facility.
• Supervise inventory of medical and office supplies and place orders as needed.
• Monitor transportation schedule and send appointment information to Patient Drivers in a timely manner.
• Ensure that phones are answered in a professional and timely manner.
• Review patient experience surveys and develop corrective action plans as needed.
• Pull daily task reports (e.g., labs, referrals, documents, refill requests, telephonic encounters, answering service notifications, etc.) and follow up with team members on any open or unresolved tasks.
• Maintain a clean, organized, and safe environment. Report accidents, injuries, and illnesses within 24 hours of occurrence.
• Follow and enforce company policies and procedures. Lead by setting an example for all team members.
• Protect the organization’s values and principles by keeping information confidential and current.
• Lead by example and champion Valora’s vision, mission, and values.
• Additional duties as assigned by management.

Qualifications/Education

• BS degree in Healthcare Administration, Business or relevant field
• 5 years of proven work experience as a Medical Office Manager (Primary Care is highly preferred)
• Bilingual English/Spanish is required for this clinic location
• Proficient in using Electronic Medical Records (EMR)
• Experience in eClinicalWorks (eCW) is highly preferred
• Proficient in Microsoft Office 365 (Outlook, PowerPoint, Excel, Word)
• Knowledge of medical issues and terminology
• Excellent verbal and written communication
• Understanding of and adherence to the expectations under CMS Fraud/Waste Abuse, OSHA, and HIPAA
• Must be able to accommodate a flexible schedule, with the ability to work on weekends when necessary
• Ability to learn new procedures and adapt quickly to change
• Ability to establish working relationships, resolve interpersonal conflicts, apply basic staff etiquette in dealing with others
• Excellent organizational and time-management skills
• Promote innovation, motivate others, and be a team player
• Ability to multi-task and perform well in stressful situations while in a fast-paced environment

EEO Statement: Valora Medical Group, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Medical specialties:

• Geriatrics
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to commute/relocate:

• Garland, TX 75042: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please list all EMR Systems you have used:
• What is your desired salary?
• Valora Medical Group must adhere to the CMS mandate, requiring all healthcare workers to be COVID-19 vaccinated. Are you fully vaccinated?

Education:

• Bachelor's (Preferred)

Experience:

• eClinicalWorks: 3 years (Preferred)
• Medical office management: 5 years (Required)
• Medicare Managed Care: 5 years (Preferred)
• Primary care: 5 years (Preferred)
• Older adults: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person