Sales and Account Management Coordinator

Sales and Account Management Coordinator – Remote – US

We are hiring a highly motivated Sales and Account Management Coordinator at Asteris to join our growing team in North America!

We’re a company that values family values close to its heart. These values shape and inform our work and our commitment to supporting our fellow professionals and our customers.

We provide a digital image management solution for veterinarians. Its purpose, functionality, effectiveness, and relevance to veterinarian professionals come from the experience of our founders working in animal healthcare, combined with the experience of a group of very talented software experts with whom they shared their ideas.

Their ideas were all about how to remove clutter from the vet practice, how to make a critical process—that is, centre stage to accurate diagnoses—assimilate with a vet’s thought processes, focus, and concentration, not derail them. They knew there had to be an easier way.

That’s what they came up with, and that’s what we spend all our time and talent making better, the easier way.

Here is a little window into our company: Asteris was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will work in a remote work model anywhere in North America!

What your day will look like:

Customer Relationship Management: Building and maintaining strong, long-lasting customer relationships. This involves regular communication and check-ins to understand their needs, challenges, and business goals and how we can ensure we help them meet these.

Account Retention and Growth: Handling contract renewals as well as identifying opportunities for account growth by upselling or cross-selling services and products that align with the customer's business objectives.

Feedback Loop: Collecting and analyzing customer feedback to guide continuous product and service improvement. This involves working closely with product development and marketing teams to implement changes based on customer needs and feedback.

Performance Monitoring: Monitoring and analyzing customer's usage of our solutions with the aim to propose ways for them to benefit from lower pricing, more predictable costs by means of opting for subscription packages.

Educational Initiatives: Providing clients with regular updates on product features, upgrades, and best practices to ensure they are leveraging the solutions effectively. This can include conducting webinars, creating instructional materials, and offering personalized training sessions.

Collaboration with Internal Teams: Collaborate with marketing, product development, account management, and the rest of the sales teams to ensure customer needs are met and to drive the overall success of the account. This includes coordinating with internal stakeholders to deliver on projects and initiatives that meet the client's business objectives.

Renewal Management: Overseeing the renewal process for the customer's subscriptions, including negotiation of terms and ensuring timely renewal to prevent churn.

Reporting and Administration: Keeping accurate records and documentation of all customer interactions, transactions, feedback, and resolutions. This includes using Salesforce to manage account details and report on account status to leadership.

Supporting the New Customer Sales Team: helping other team members when possible with demos to prospects and participation to industry trade shows when applicable. These activities will also include collaboration with Marketing, pipeline-generating tasks, as, well as qualification and prioritization of prospects from multiple sources.

About You:

• Proven experience in sales or account management, preferably in B2B (business-to-business) sales
• Experience in the veterinary industry is strongly desired
• Software Sales experience within a B2B environment is highly advantageous
• Strong communication and interpersonal skills to effectively engage with prospects and customers
• Goal-oriented with a track record of meeting or exceeding targets
• Ability to understand customer needs and present tailored solutions
• Familiarity with Salesforce and sales tools for efficient pipeline management
• Self-motivated and able to work independently with minimal supervision
• Excellent time management and organizational skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively within a team
• Strong organizational and time management skills
• Goal-oriented with a track record of meeting and exceeding targets
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in the US

For information about Asteris, please visit our website at www.asteris.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.