Test - Diana

Job Summary:
The Supervisor will provide leadership to the HR Services team assuring effective processes, work
instructions, controls, compliance best practices and reports are delivered to, and in support of,
isolved HR Services customers. This person will at times directly deliver services but will primarily
support and direct a team who deliver services to isolved clients.
Core Job Duties:

• Builds, leads and guides an effective and cohesive team. Interviews, hires, trains and

develops employees; empowers, plans, assigns, and directs work; appraises performance;
rewards and recognizes; coaches and disciplines; addresses issues and complaints and
assists in providing appropriate resolutions. Assesses and regularly communicates the
capacity of their team.

• Maintains working knowledge of isolved HCM system and corresponding modules/products.

Stays up-to-date of isolved product updates and releases, and disseminates the appropriate
and relevant information to team.

• Functions as a role model of service excellence - caring, supporting and serving isolved

clients and their employees. Upholds the standards of operational excellence - accuracy,
timeliness, responsiveness, integrity, and confidentiality.

• Troubleshoots/resolves complex issues and empowers staff to acquire the skills and

knowledge necessary to resolve similar issues in the future.

• Fosters strong, collaborative relationships within and outside of the HR Services team as a

whole.

• Carries out supervisory responsibilities in accordance with company expectations, policies,

practices and applicable laws.

• Ensures daily operational functions of their team are run effectively and efficiently. Resolves,

with urgency, daily operational issues that arise.

• Oversees and performs, when needed, the implementation of HR Services product(s). This

can include communication, collaboration, and problem resolution with departments and
stakeholders outside of HR Services.

• Assures standardization in work practices. Leverages technology to improve work

performance.

• Identifies, reviews, plans, presents, implements and manages process improvements.
• Maintains confidentiality and security of Human Resources information for isolved clients.
• Will work to identify initiatives and projects which improve the employee and customer

experience and further isolved company goals and HR Services departmental goals. Will
execute on projects both identified by themselves, and projects assigned by HR Services
leadership.

• Maintains total confidentiality with customer information.
• Continuously improves and effectively contributes to a continuous improvement work

culture. Is a champion of initiatives that improve throughput and accuracy.

• Keeps current on industry practices and regulatory developments. Complies with federal,

state, and local legal requirements and assures team members appropriately advise clients or
internal staff on needed actions.

• Assist in phone queue including overflow of phone coverage and voicemail management.
• Performs other duties as assigned.

Minimum Qualifications:

• Proven effective oral and written communications skills.
• Strong skills in using Microsoft Office applications (particularly Excel and Word).
• Have excellent customer service and relationship-building skills. Be professional and

approachable, with the ability to provide quality customer service to multiple diverse work
groups.

• Be detail-oriented, accurate, organized, and proficient in professional communications.
• Establishes and maintains a positive working relationship with clients, vendors, agencies and

co-workers to promote a quality service image.

• Excellent critical thinking and troubleshooting skills.
• Have strong time management skills. Able to handle multiple priorities simultaneously. Must

be able to handle disruptions without allowing them to affect delivery of quality and timely
services.

• Able to work independently, be a self-starter and collect and analyze data, as well as problem

solve in a fast-paced environment.

• Ability to effectively present information to top management, public groups, and/or boards of

directors.
Education and Experience:

• Bachelor's degree in Human Resources, Accounting or Business Administration or similar

field. Work experience may substitute for advanced education.

• Five years of experience in human resources is required.
• One to two years as a supervisor/manager of two or more professional employees is

preferred.

• Experience working with contemporary HCM platforms.

Certificates, Licenses, Registrations:

• SHRM/HRCI certifications preferred.