Supply Chain Coordinator (Tier II Customer Service)

Overview

Why Valvoline Global Operations?

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.​ 

As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

Our corporate values of care, integrity, passion, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great. 

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, and showing passion about delivering on our commitments.

Careers for the Driven

Valvoline has a rewarding opportunity as a Supply Chain Coordinator (Tier II Customer Service). We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

Tier II Customer Service is the designated escalation point for Valvoline customers and supply chain. Tier II manages customer escalations and concerns with a scope of delivery shortages, inventory errors, sourcing issues, improper delivery procedures, and EH&S issues. The role will build strong relationships with internal and external supply chain stakeholders, as well as third-party distributors comprising the Valvoline supply chain network. Tier II is the external face of the supply chain as it flows from Valvoline to our customers every day and ensures efficacious relationships with Valvoline Global Operations.

How You’ll Make an Impact

We need a quick learner who can become a subject matter expert. In the role, you would be responsible for:

• Monitor real-time case queue to provide customer service and support for Valvoline installer channel customers.
• Resolve customer escalations related to delivery performance (on-time) and order accuracy (in-full)
• Manage and respond to cases outside of Tier I customer service scope related to distributors, EH&S (oil spills), and other miscellaneous issues affecting the customer by the Valvoline supply chain
• Input and communicate direct ship orders directly from supplier to customer in order to rectify inventory and delivery issues caused by direct market short-ship, distributor stocking, order error, or other external factors
• Provide internal Valvoline Sales and external distributor support for customer setup and integration in the form of store tank setup, backorder reports, open order reports, and stocking decisions.
• Provide feedback to Tier II manager on case entry process and improving utilization of case queue to evaluate trends and recommend improvements.
• Conducting root cause analysis of Valvoline's supply chain and collaborating both internally and externally to strengthen our supply chain.

What You’ll Need

• High school diploma or equivalent
• Minimum 2 years of experience in supply chain areas such as Customer Service, Operations, Planning, Logistics, or Purchasing
• SAP or Salesforce work experience
• Must be authorized to work in the U.S. 

What Will Set You Apart

• Customer focused and solution-oriented
• Customer Service experience 
• Data analysis and retrieval experience
• Process creation and validation experience

Benefits That Drive Themselves

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)  
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company endeavors to make its recruitment process accessible to any and all users.  Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.  Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.  The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.