Mental Health - Customer Relations Specialist

Management administrative support professional needed to join our team in Hartford, MI. The Customer Relations Specialist works with the Recipient Rights and Customer Services departments to coordinate responses to customer concerns. Gathers and tracks data, prepares customer notices, and conducts reviews related to Rights and Customer Service functions. Requires frequent travel throughout county to perform provider site reviews.

Candidates must have:

• High school diploma or GED to accurately complete essential functions.
• Ability to effectively utilize a variety of computer programs to do data and word processing, track data, and produce necessary reports.
• Ability to communicate effectively to facilitate office functions and customer interactions. This includes ability to communicate appropriately with persons who might be upset or who may have communication difficulties.
• Demonstrated ability to organize time and materials and to produce quality work in a time-limited situation.
• Ability to complete State of Michigan Recipient Rights training and certification within 6 months of hire and complete on-going training to serve as Recipient Rights Advisor.
• Knowledge of Federal and State regulations and policies as they affect customer services and recipient rights, desired.
• Familiarity with AFC Home licensing requirements and operations, preferred.

Position is full-time (37.5 hours per week). Salary range is $41,962-$57,904/year. We offer an excellent benefit package including an affordable, top-notch health/dental/vision plan, deferred compensation retirement plan with employer matching, employer-provided life & disability insurance, 12 paid holidays each year, and generous paid time off to promote work/life balance.

Join our team! Submit your cover letter & resume to Chris Schlabaugh, Van Buren CMH, P.O. Box 249, Paw Paw, MI 49079. Learn more about us and view additional job details on the Employment page at www.vbcmh.com

Job Type: Full-time

Pay: $41,962.00 - $57,904.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person